Fairfield Inn & Suites by Marriott Chicago Naperville

Unfortunately someone tried to get into our room at 1 am. That was not a good experience. The person then was outside our room without a shirt on. We had to call the front desk. Needless to say it was a scary moment for the family. It made me wonder the safety of the hotel. If that didn’t happen our stay would have been fine.

Before arriving, I called to request a late check-in, and the staff were very accommodating. The employees who checked us in were friendly, patient, and welcoming, and every front desk employee we interacted with throughout our stay was kind and helpful. One of the highlights was the complimentary breakfast. Food was consistently replenished, and there was enough variety that we weren't eating the same thing every morning. The hotel also offered complimentary coffee and water in the lobby, a guest microwave, a gym, pool, small market, and ice machines on every floor. The biggest drawback was housekeeping. Our room wasn't cleaned for the first several days, and we eventually had to request service. The front desk explained that our room somehow wasn't on the cleaning schedule. Housekeeping also seemed rushed at times, but when we raised concerns, the front desk addressed them immediately and the housekeeper who ultimately helped us was very kind and thorough. Other minor issues included a refrigerator that repeatedly shut off, requiring us to monitor it to keep food cold, and rooms that felt smaller than expected. Our curtain had a small tear, but it didn't affect our stay. Toward the end of our visit, hallway wallpaper renovations outside our room were somewhat disruptive. A little advance notice would have been appreciated. Overall, this hotel provided fair value for the price.

Good value. Stayed 3 nights. Only issue was they didn’t have any milk Saturday morning for breakfast buffet.

The hotel was good, conveniently located and a good price.

We will not be staying here ever again. Our room was dirty, and there was hair all over the bathroom floor. Despite numerous requests they did not come clean the room.

Tried to get fresh towels, but staff said I had to coordinate with front desk. Memorial Day there were no plates or coffee cups. Food ran out an hour early. Manager was rude and flippant. Disappointing for a Marriott.

This property is in need of a good upgrade. It was not terribly dirty but could use a little closer observation. Elevator dirty, shower needs a good scrubbing . They do not clean while you are there , they dont notify you of this. The room was missing a iron. The shower door was broke. Breakfast was not so great. Its ok just not great for what you oay for.

I had a great stay in Naperville, highly recommend this hotel.

Staff were very professional. The rooms were clean and well maintained. The weight room could use some updated equipment. The pool could use better chairs and tables, but was a lovely respite for children after a day in Chicago.

The hot water in the sink was barely a trickle-we reported immediately but was never taken care of. There is only one trash can in the room and as the room is only cleaned every other day it was overflowing as were the public trash cans

This hotel is incredibly dated and worn. The hall wallpaper is torn and peeling throughout. The furniture is old. My room smelled like a combination of curry and pot. I had to spray cologne throughout it to make it tolerable. The breakfast was average, but several people complained the waffle batter had gone bad and tasted spoiled. Cheapest brand hotel in the area but now I know why.

Breakfast was great!!!

Tv is modern No cleaning The same breakfast All time have a internet problems

We were given a room next to the pool and workout room and it shared a wall with the housekeeping laundry. It was therefore a very noisy room!

Clean, good breakfast.

Very disappointed in my stay at this hotel

Unfortunately, our experience did not meet our expectations. We found the customer to be lacking throughout our visit and our room was not clean upon arrival

Think d mattress are a little bit old. Was hurting my back Wish there was a hot tub

The desk clerk was pleasant and provided a very nice little welcome bag with a water bottle, cookies and small bag of chips. Nice, unexpected little touch. The hotel interior was clean and well maintained. The hotel exterior could use a little TLC. Some decent lawn care and landscaping would help a bit as the exterior looked a bit worn and tired. But, overall the interior was much better and, again, the room was clean and comfortable. And, the breakfast was decent. No complaints. I happened to get a very good price for the room so, overall, it was a very good stay and I'd definitely stop back again for a night or two of accomodations.

I booked this room through Expedia, Fairfield inn and suites Naperville IL. I have always trusted Marriott and have stayed at Marriott properties every year for most of my life. I know this Fairfield is not considered one of Marriott’s high-end properties, however, this last stay was far below what I expected from any Marriott property. The hallway walls as you enter the 2nd floor are all ripped up, couch in the lobby has been painted/patched, my room had several wall patches but not painted over to match, dented and dirty lamp shade, old coffee cup left in the shower, and the absolute worst lighting for vanity & shower area and terrible pillows. I had to go to my car to do my makeup before heading to work because it is so dark in the bathroom area even with every light on. The morning breakfast was subpar, waffle maker and hard-boiled eggs looked okay, but I didn’t try them. The rest was stale bread and inedible meat. Overall, I would expect this quality from a motel 6 but never from Marriott property. I've stayed at the Embassy Suites and Hampton both next door to this Marriott, and both were very nice. I would never recommend this place or stay here again. I am extremely disappointed that this would meet Marriott's standards and it will make me rethink any future Marriott stays. I will say that the staff I encountered were nice.