Holiday Inn New York City - Wall Street by IHG

Room was extremely small

No parking on the property and no none tried to help us fine somewhere to park we had to park on the road and get up early 6:00am to move the car to prevent it from getting towed away. The towels were dirty the room was super small there was barley any walking space to move around the room.Did not get to eat breakfast because we were busy trying to look for parking

Breakfast was at attached restaurant and it was great. Room was two beds and tiny with tiny hallways. Felt very cramped. Ok stay, AC was finicky.

Great location, many shops and restaurants. Super close to Brooklyn Bridge and 9/11 Memorial. Comfy bed and pretty cozy room.

I had a good stay, clean rooms, friendly staff and good location. Close to shops, water front and subway station

Clean Room

Lobby had a bad smell. For the price the hotel didn’t seem clean. There were old blood stains on our sheets. I called to please get them changed and it was not done. That’s disgusting. The shower was dirty, very tiny and uncomfortable.

Rooms were clean, staff was friendly, close to some amazing attractions. Would stay here again!

Great location. Loud air conspirin

As soon as you walk into the lobby the smell from the Indian restaurant inside hotel was overwhelming Hotel staff at front desk were very friendly

Stay away

The check-in process and staff was nice and helpful. The key cards tends to not work after a while. This happened a couple of times to me but, once you tell them, they are helpful in correcting the issue. The room was clean and good enough amenities. However, the shampoo/conditioner dispenser was not tightly sealed and some of the towels didn’t look as clean (didn’t use it). Also, if you’re looking for a comfortable pillow to sleep on, it’s not that comfy at all. The bed itself is comfy.

The staff was friendly, courteous and accommodating but the overall maintenance was really lacking. The toilet in our room did not flush correctly once the entire stay despite maintenance “checking it out.” The windows in our room were so filthy it made the whole room feel dingy. The front lights for the signage at the front lobby were never illuminated, even at night and people would stand at the front entrance smoking. Given the size of the entry, there was no way to avoid the smokers. Room was cleaned and kept up nicely but with the bathroom problems, size of the room and lack of other amenities, we would likely not return. The location was great for the hotel so it was disappointing that it lacked all around.

Horrible customer service, left my wallet at the hotel and they very rude about it!

The room was very comfortable. It was not extremely large, but it had enough space for both of us to feel comfortable throughout our stay, and my boyfriend especially loved it. We also appreciated how peaceful it was at night, since there was no loud noise, which made it easy to rest and sleep well. Another thing we noticed was that the guests were respectful of the building rules, especially the “No Smoking” policy inside the property. People who smoked did so outside on the street, which helped keep the environment clean and pleasant. The hotel staff was also very welcoming, helpful, and professional. Even though we saw different employees at the front desk throughout our stay, every person we interacted with was kind and provided excellent customer service.

We appreciated the thoughtful amenities provided, including Dove shampoo, conditioner, body wash, hand soap, and lotion. The availability of early check-in was particularly beneficial, especially following our early flight. Additionally, the lobby offered a selection of snacks, and the freshly baked chocolate cookie was a delightful touch. On the downside, the lobby itself was quite limited in size. As we were traveling with a large group, there was insufficient space for us to gather comfortably. Furthermore, while the front desk staff member was not especially warm in demeanor, she addressed our needs and requests in an efficient manner. Overall, it was a comfortable stay with several commendable features. However, those traveling with larger groups may wish to consider the limited communal space available. P.s. They do not provide breakfast even if it was listed on Expedia

location Our room was badly smell cigarette. Toilet issue clogged, We called by 6am the operator answered 8am maintenance will come, is that serious you need to wait to fix it.

Very central location, comfy beds The room was too small for four people, there was no space for luggage. The AC didn't work and there was no oxygen in the room and the windows couldn't be opened. The staff was unhelpful with check-in. Too expensive for what you get

Beds were super comfortable Location was good The lock on our door did not work well - had trouble getting into our room. Hotel lobby very small. Rooms very small. Hotel felt shabby.

Will stay again