Hotel Hayden

The property is definitely starting to show its age; there was quite a bit of construction throughout the hotel and the fitness center was completely closed during my stay. Their "continental breakfast" was just a variety of pastries and some assorted fruits; only ate breakfast there once. The rooms were fine - nothing special, but I've certainly stayed in worse. My biggest complaint was the cleanliness of the room, there were a few areas with obvious crumbs and stains.

The location was great and the staff was really accommodating and nice. We stores our bags while waiting for the room and the next day while we went to a museum. The doorman was excellent.

Good

Exceptional

Exceptional

Looked cute for the outside and Lobby, close walk to msg and Times Square. It’s dirty , we had no AC at all in our room. Toilet non stop running and wouldn’t flush right. Staff is lazy and inconsiderate. Had to ask them 6 times about our AC no one came and helped out at all.

AC keeps breaking down, ending up using fan just to cool down the room.

Nothing Everything

Location is the best ! Everything is fine except for the breakfast The breakfast

Exceptional

My room air conditioner was not cooling properly

The location was very convenient. It's in the lovely "flower market" area, and stepping out each morning to the beautiful flowers was really nice! One of the main subway lines has a station about a 5 minute walk. The room was very clean, the staff was very helpful and friendly. I was able to drop off my luggage well before check-in, and also at the end of my stay until I was done with my business in the city. The breakfast is continental style: pastries, fruit, coffee / tea.

Very good

Location Breakfast

AC didn’t work. Gym had 1 machine that did not work. Business center was 1 desk. $40 dollar resort fee for no amenities and the free breakfast were some store bought muffins. Will not stay again.

Cleanliness. Decor. Upgrade. Handicap shower made bathroom a wet room.

Not well maintained Nearby where I was goong

Overall a great place to stay. We had one issue where the AC went out and asked the front desk early in the morning to send an engineer, and had to ask again at 10PM but it was ultimately resolved. Otherwise 5/5 stars.

Staff was friendly. Air conditioning was spotty. Breakfast was minimal.

Room cooling system was not working, despite multiple complaint issues didn't resolved. stay was very uncomfortable.