SpringHill Suites by Marriott New York JFK Airport/Jamaica

Nothing

Cons: The transportation they have only picks up and drops off in one place. We found it much easier to bring our car to a long term parking lot and take their shuttle to and from the airport. There is only street parking for the hotel. I don't know where else we would have parked if we didn't find a space out front. The elevators only worked when you scanned your room key. I was asked twice to give people entry who "didn't have their room key". When I told them I would not help them and to go to the front desk, they walked out of the hotel. This did not make me feel very safe at all. One man even got upset with me that I would not scan my key to give him access to some random hallway. NO thanks. Lastly, the main lock on our door was missing. It was late when I realized, so I used the couch and my luggage to secure the door so no one could come in. There was truly no where to sit and eat. You had all the fast food restaurants within walking distance, but it was not what I had in mind for a relaxing dinner before our travel day with an 18 month old. Advice: bring some white noise!

Area around hotel was noisy but I guess it’s to be expected for a hotel near a major airport.

Great overnight stay, comfortable beds, great staff, great breakfast…neighborhood is not a great one for walking parks or dining. 10 min (depending on traffic) to JFK with shuttle

Nice clean hotel, great staff. A little busy and noisy around the hotel but felt safe. Convenient location.

Twice it was mentioned it was not in a great neighborhood so that made us nervous. We weren’t there to walk around so that did not effect us. Staff was nice, breakfast was good.

All of the staff were extremely helpful and kind. The room was very neat clean and up to date. The shuttle was timely and the driver courteous. There is traffic noise but the hotel can’t be responsible for that

Convenient and clean

Very clean and friendly staff

The system is very bad

i didn't sleep all night because of the alarm outside but that was not the hotel's fault.

Very nice and clean, staff members are nice and helpful. The airport shuttle is definitely a plus.

New facility. Comfortable rooms.

My room was very noisy

I’ve stayed at this hotel several times I like the location short walk to the subway and they pick up from the airport. All the breakfast is very good. The hotel is very clean and it’s in a decent area.

Our flight got canceled and we had to stay overnight. This hotel had a room available so we picked it as it was close to the airport. Rooms were very clean, nothing fancy. But the staff went over and above to help us out- gave us an extension on checkout, arranged a shuttle back to the airport- this was much appreciated given how stressed we were with the flight delays.

Excellent

The rooms were great, clean and roomy. The staff could not tell us places to eat outside of the 3 gas food restaurants on the corners. Could not tell us how to get to the subway to get to the zoo and what directions.

overall ok ; thought continental breakfast one of the better; poor shuttle experience arriving from JFK

I almost checked out on my 2nd day after receptionist guy with Glasses was nasty to me... i will never step foot in that hotel again because of him.. beautiful place tho but its sad that customer services is poor.