SpringHill Suites Marriott Norfolk Old Dominion University

Staff was friendly, rooms were clean, but needed some updating.

The location was good for what I was there for. The breakfast food was not hot. It was just a little warm. The coffee was also just warm and the apple juice diluted with water added to it. The to be up and running and the food to a little hotter and the juice not too be watered down.

Garage parking is convenient. However our room TV did not work and is situated in an awkward format. There was wig hair found all over the room. And the temperature of the room was not consistent. We were gone most of the day and when we returned the room would be in the mid 70s when coming off a hot baseball tournament you would hope you can come back to a room that you set the temp to 70 on.

The breakfast was the best thing. Amazing waffles and a wide spread. All staff was super friendly. Crumbs and stains on pull out couch.

1st class staff at front desk. I always receive a warm and welcoming greeting and they provided any information requested with a smile. However the room was clean but dingy, outdated, dark and gloomy. I hated being in the room but the lounge lacked an inviting sitting area and the pool water was too dirty to swim in. The breakfast bar was okay.The location was also okay. This hotel definitely did not meet the standards for the amount paid and being part of Marriott chain.

Exceptional

Clean, friendly staff

I picked this property to be close to ODU and to take my kids swimming. The pool was freezing and the staff had no answer as why it was so cold. I didnt see anyone get in the pool during our stay.

The convenience of the location in reference to Norfolk General Hospital. I've stayed in a few Springhill Suites, this may have been the worst. The room was small, not that big a deal, but it wasn't clean. However the worst part was the shower. The hot and cold water did not work. It had two temperatures, scalding hot or ice cold. Luckily it was only booked for one night.

Exceptional

It was across from venue Having room on busy street,could not sleep

Very good

Debbie at the front desk was enormously helpful! However, pool (advertised) was out of service. Blindsided by $13 and change per day parking, buried in "parking available" plus Expedia popups. The latter soured what could have been a superior stay.

The pool needs to be fixed at all times it is a highlight for families

I had three rooms I paid for one from 4th to 9th and two from 6 to 8th. This was a lot the pool did not work one day. maintenance gave ever excuse but not realizing that people with children this is one of the most important thing. Towels were not brought had to keep asking for them. Three major great people that helped Richard and daytime later wears ponytail african american older woman trued what they could. Treat guest right and they will return and reservation cancelled after one day for friends who came for my wedding because of clinche they had to find another hotel. I was very about that. Not a very good trip very sad a

Breakfast was good. We were going to a concert at the Chartway Arena, which was right across the street. The staff was great. The room was quiet. There was a small kitchen-like area with a larger-than-usual hotel-sized refrigerator. I had booked a room with a king bed and a sofa sleeper. The bed was not a king. It was a full or queen-sized bed. The shower was weird. It was a walk-in, but the curtain didn't go down all the way. The grout was old and dingy.

Superb

The location to the arena was the highlight to our stay. The staff was great and the beds were comfortable!

Great location with all kinds of restaurants close, VA Beach is 30 mins away. Will definitely stay there again.

Didn’t know I had to pay extra for parking. Didn’t get a lot of sleep guests nearby were very loud