Fairfield Inn & Suites Charleston North/University Area

Exceptional

Kerrie was amazing. Sher customer service exceeded our expectations. She greeted us warmly.

Our visit there was over night. Beds great, breakfast standard and good .

I ate cereal and toast. Just don’t like chain hotel eggs or sausage as they taste fake. Breakfast lady was cordial and spoke to me. Appears to have had a recent refresh so nothing was bad. Grounds were trashy when I arrived but were being cleaned up as I was leaving. Disconnected gutter drain causing erosion near front door. Normal chain hotel.

Good

Very clean! First room had no AC working so easily transferred me to another room no problem. The lady at the desk was very sweet! The pool and hot tub was nice! Also loved check out was 12 instead of 10am 1st Room had no working AC

1st Room had no working AC

We arrived late around 9 and checked in with Ron - who was extremely courteous and helpful - he turned the lights on in the dining room so we could play Backgammon. Breakfast was great - bed was great - shower had good pressure - AWESOME STAY!

Superb

The rooms were stuffy and outdated, the hot tub was located outside and the water was scalding hot and oversaturated with bleach. The front desk was understaffed- I had to wait for over an hour to check in. There were several unclean areas of the hotel and the breakfast was terrible. There were also several questionable individuals in the parking lot.

Very good

The rooms look just like the pictures. It was clean and my stay was comfortable. I have a hard time vetting out places, and I was weary but this was a nice stay. I love the fact that it was a non-smoking property. And the staff were welcoming.

The bed had bed bugs in it, waiting on a call from the manager

Everything was top notch from the friendliness, the cleanliness, the room size, the breakfast and the locale!

Close to interstate N/A

Clean rooms nice staff.

Facility was very nice. Comfy bed. Spacious room. Very clean. Good location. Staff, with the exception of the very nice lady in the breakfast room, Bridgestone rude, and was not helpful when we had questions about our statement. We asked for a copy, or told they could not print a copy, I knew they had it on their computer screen and challenge them. They did print a copy and they were charges. We disagreed with With. Wow, this was a very nice facility, the staff needs additional training or replacement. .

Staff were helpful. Clean room

Great stay

Great property. Definitely recommend.