TownePlace Suites by Marriott Omaha West

Great staff. Well appointed breakfast. Had a great time in this hotel

There was a full refrigerator with a stovetop and microwave. they also provided utensils, dishes (like strainer bowls, measuring cup, and more) along with the added allowance of borrowing games from the front. My party went to watch Netflix on the tv and had waffles, eggs, bacon, yogurt and breakfast drinks though they also had cereal, oatmeal, fruits, different dry goods and more. The downstairs bathroom was a bit dirty but it was only dirty once out of the times we used it and the room was super spacious. The staff were all super nice and funny and our room was very clean and comfortable. As always, the hotel was a bit easy to hear noise but was overall a nice experience and fairly priced compared to those around us for less!

It’s an older Marriott location. It had some trim missing on the walls in the bathroom and small cosmetic things around the room that needed attention. Some friends had issues with water coming in the windows of their rooms during a storm but luckily we did not. The free breakfast was a nice touch and had plenty of options for my picky children.

Nice to have kitchen in the room as well as breakfast included. Very nice and helpful staff.

Not as clean as I expect from a Marriott property. Internet wouldn’t work; staff was clueless. I stayed several days and my room was never made up. I asked for fresh towels, etc. and was assured they would be delivered … not. I won’t stay at this property again.

We had a king bed with a pull out sofa. The pull out sofa was broken and once we were able to get it out the mattress was stained with what looked like blood. Super super nasty. They don't do room service unless you are there for longer than 2 nights so we did not have clean towels the second morning. We had to go find towels and they only gave us 3 to start with. Towel quality was pretty sad as well. Thin very used towels.

Staff was ok but not extra friendly. There were some broken doors and towels were not replenished at pool and room unless asked. Ran out of breakfast items at 830 am

They should refresh the rooms more often during your stay.

The staff was very friendly, breakfast was great for hotel breakfast and we love there our room had a little kitchenette which made bottle cleaning for our baby easy. The pool was nice and warm for a cold rainy day.

Breakfast minimal selections

staff were minimal help when i had a question, zero follow up, felt like there were “long term guests” that lived there which felt intimidating when arriving back late at night. our trailer was broke into at night fortunately it was empty so nothing was stolen.

Overall a nice hotel. Had trouble getting connected to the internet. It took 5 calls to the front desk for her to give me a different network to use, which I did connect to, but it was too slow to do anything with. The room's air conditioner kept the room cool, but it was so loud when operating it interrupted sleep.

The breakfast was adequate, but a couple more hot food options would have been appreciated. The area was convenient for us traveling through the Omaha area. The room itself actually provided more than we really needed, as it had a "full" kitchen. I didn't appreciate people smoking Marijuana so close to the entrance. I think that should be treated the same as your smoking policy. I also didn't appreciate the very high fee for having a dog along. I think I have paid as much as $50, but $100 is too much. If you don't want travelers with pets to stay at your facility, just say so. For this reason alone, we would not chose to stay again.

Always a good, clean choice when staying in Omaha. It is a little pricey, but so much better than several local options we will be back.

Nice location to eating places

Room was a good size but the breakfast was terrible! Small common area, and staff was not very friendly.

The hotel was ok. The shower head didn’t function very well. The beds were very uncomfortable. We usually stay at Marriott’s and this didn’t meet Marriott standards to me

Cons: • In need of some small updates and repairs. Living room window wasn't properly sealed and let in both cold air and ants (crawling on the sill and vent). The couch had stained cushions, and the curtains had staining and rips. We noticed this in some other areas of the hotel as well. In the breakfast area, the cushions were heavily flaking/peeling. Pool chairs also had rips. There was also a hole/leak above the pool, and because it was raining while we were in there, it was dripping directly into the pool. Pros: • Staff was great! Every interaction was pleasant. I had to talk to the front desk attendant twice during our stay, and she was incredibly kind and helpful. • Breakfast was bacon, eggs, waffles, frittatas, bagels, oatmeal, juices, coffee, cereal, yogurt, fruit, etc. Plenty to choose from, and the whole breakfast area was well stocked and CLEAN. • Room - Beds and bedding were very comfortable. Each room had its own thermostat, which was great! Despite the aforementioned updates/repairs needed, the room was very clean. Housekeeping staff did a wonderful job with it. • Pool - this was the first trip in a long time that my kids wanted to go to the pool every day, and it was because it was so warm, like swimming in a bath. Pool area was very clean. Would recommend for families staying in the Omaha area (we went to the zoo and children's museum - both just a short drive away).

Quiet and clean!

Overall experience was positive very friendly staff would stay again!