La Quinta Inn & Suites by Wyndham Pasadena

Superb

Property looked old, lots of on going construction, nothing around to walk to. Neighborhood appeared to be unsafe.

Room ok. Ice machine in site. Breakfast very basic, omelette had meat in no option of plain version. Breakfast

Great location

We arrived at the hotel to find it was practically empty with no pool, no gym, etc. due to renovations. I’m disappointed that hotels.com doesn’t inform their customers of such situations. We could have stayed elsewhere through Hotels, if we had known.

The lounge in the front at reception looked nice. It started with the front desk host. We arrived around 4:00 pm .She was not at all pleasant. We were “upgraded” due to the room we originally booked not being available due to maintenance. We walk to the elevator and enter where the floor to the elevator was peeling and broken. The doors open to our floor and it was stifling hot. We enter the room and the room seems fine. I walk over to turn the AC on and I scratch my leg on the bed frame that has been cut and was sharp. The carpet was separated from the flooring causing a huge tripping issue. We were there for an emergency family issue so we had to leave and go deal with that. When we came back, around 7:00-7:30, we went up to our room for the night. We lay down on the bed to get some rest and it was hard as a rock. Pillows weren’t much better. We made the decision not to stay bc it was terrible. We literally left and checked out around 8:30. The front desk lady didn’t ask house our stay was or if we needed anything (I think she knew). As we are checking out, the host asked to to stay there so we could go inspect our room. I have never in my life had a host do that. I understand they check the rooms but to hold a guest up when there is a Carson file seems a bit much. Of course there was nothing wrong with the room when she inspected it. She was overall pretty unpleasant. I was so disappointed and angry bc the reviews are pretty good for this place. I’m wondering how many of those reviews are true. There wasn’t even a name on the outside of the hotel. I understand remodeling but this was terrible.

Mattresses were really hard, I woke up with back pain: Pool was closed. Toilet would run for awhile after flushing. Wooden drawers had mold.

Pool & hot tub not working. If we would have know this we would have booked somewhere else. Beds hard as a rock. Everything felt like it was falling apart. No walk in shower in mobility room.

Trying to get my refund back for the two nights I didn’t stay, but manager is not approving nothing

Rooms were very clean

Food was very simple not to many choices, there was not enough chairs to sit

The AC was amazing. The staff were super cool. They knew how to make coffee. Things they couldn't control. Some construction near by made it hard to get around.

Things they couldn't control. Some construction near by made it hard to get around.

Very good

It would have been fine. But they didn't tell us that the pool was closed for renovations until they already took my deposit and I checked in. And it was going to be closed the entire stay which was one of the main reasons we booked the hotel and it was too late to find something else in the area.

This hotel needs a makeover. Lots of foundation issues, bedding is hard and uncomfortable. Other than that great for a 1 to 2 day stop

I pulled up to what I thought was an abandoned building. There was no signage, no cars in the parking lot. I thought I got scammed, but I went in and found that they were under construction. There was no air conditioning in the hallways, elevator and dining room with temps in the 90s and feel like temps in triple digits. The pool was closed the exercise room was closed. The microwave in the room didn’t work. There was no internet. The listing said it was 30 min from Galveston it was actually 49 min away. I went on vacation with my granddaughters and was looking forward to swimming in the pool and going to the beach. Also, in your website it stated that what you see is what you pay, but I had to pay an additional $150 deposit. I was told when I checked out that it would be refunded, but I’m still waiting on that to happen. I will never use Hotels.com or stay at another LaQuinta again.

Food was horrible. Nightstand had mold on it. Pool was closed. Dirty socks under the sink in bathroom. It was a cheap stay but it wasn't worth it.

Location The ice machine did not work. The pool was out of commission the beds and pillows were very hard. Back hurt for 2 days after staying here

It’s like most hotels. It’s a bit run down the tub has scraps in it with a reddish brown hue and the ceiling has 3 red circle stains. Looks like they were fixing the front entrance so the rooms might be next. But overall a good room and what I needed. The cleaning staff was friendly the front was a bit more business.