Hilton Garden Inn Pensacola Airport - Medical Center

Instead, the room was outdated and showed significant signs of neglect. There were stains on the walls, peeling paint in the bathroom, rust around fixtures, and furniture that was scratched, worn, and clearly past its prime. Most concerning were the visible stains on the bedding, which made me question the cleanliness of the room. When I brought the stained bedding to the staff’s attention, they didn’t seem particularly concerned and offered little reassurance that the issue would be addressed. That level of indifference was disappointing. The breakfast buffet was also underwhelming, with limited selections and food that lacked quality and freshness. For what this hotel charges, guests should expect much better cleanliness, maintenance, and customer service. Unfortunately, this stay fell well short of expectations, and I left feeling like I paid premium prices for a budget-quality experience.

Didn't like everything was perfect

Exceptional

Jerry at front desk is exceptional. She was very accommodating in resolving an issue we had and lady that worked breakfast area was also excellent Shower didn’t work Hated the white bed covering

Breakfast was not free.

Location

Exceptional

Exceptional

The staff was always amazing here. The food is exceptional at the Bar/Lounge. Was not expecting it to be as good since it is a hotel but this was top notch food and service. Rooms are amazingly clean and I know they are going to be remodeling soon but the conditions makes it not seem like 20 years old. I will stay here everytime I am in town.

Customer Service was terrible.

Awful Wet moldy

Good

Location Age of facility, especially room furniture

T

Hot tub/pool

Superb

We always have very good stays at Hilton Gardens!

Very good

The staff was amazing

Very good