Quality Inn Pensacola North

The most concerning part of our stay happened at around 2:00 a.m. when four men were outside our door trying to open it. At that point, I went to the front desk and requested a refund because I no longer felt safe staying there. Instead of issuing a refund, they moved us to another room, which was just as bad. The second room was also dirty, with roaches present, hair on the sheets that clearly had not been properly washed, and an overall unsanitary condition. We were traveling with family and did not feel comfortable or safe staying another minute. Thankfully, we were able to find another place to stay. I would not recommend this hotel to anyone. The cleanliness, safety concerns, and misleading photos made for a terrible experience.

It was nasty and in terrible disrepair. People smoking marijuna outside.

security lock broken security bolt very difficult to work. beds were not king, saw bugs. bathroom floor was wet hanging clothes cabinet dirty. dry wall was cut and not repaired. no fitted sheets. no elevator for seniors would like refund!!!!!

We were traveling with young children and needed to stop for the night. The clerk wasn’t friendly at all. Didn’t even greet me when I walked in. We got to building 2, the doors weren’t secured, the hallway smelled of marijuana. Opened the door to our room and the room was dingy looking with cockroaches crawling everywhere!! We immediately put the children back in the truck. I went to the front desk and asked for a refund for the room and the $100 deposit. (Like the room could have gotten any worse) Clerk asked what was wrong and I explained everything and she didn’t even react so I’m sure she knew about the infestation. Didn’t have anything to say. The worst experience we have ever had!!

Ran down, needs work, beds were pretty clean. Sticky floor, shower head didn’t work.

Check in night staff was very friendly! Our remote was not working, they moved us rooms with no hassle! Nothing

The blankets were all having cigarettes holes, hairs under the pillows..No cups/ paper glass for coffee machine. No soaps/ shampoos were provided. Shower was not working. Towels were ran out of stock. Cold milk and cereals were provided, no toasters, or oven were there. One of the waffle makers were not working.

Nothing at all They need a seriously upgrade…. pics are very old….roof leaking floor wet in the hallway….the doors to the building don’t lock so it’s not really safe. Pool was dirty in old with old lawd chairs

Constantly move room to room

Everything. We didnt stay the night. Musty, mildew smell, 1 towel that was wet, half roll of toilet paper, no hand soap, bugs and roaches everywhere.

Love the lady that work during the day time. I forgot her name but she is the blonde short hair with glasses. She was the most wonderful person. The lady that works night n has red hair is another story. But based on the lady in the morning/ afternoon the stay went very well

The breakfast was only cereal and waffles. The first room had a door that could be pushed open. When I notified the staff they said it was a known issues and changed the room. The pool had a nice film of bugs on the top. And the definite smell of mildew was in the air

Nothing Everything

Place is a drug den

You have to put a deposit down on the rooms Can’t swim

Awful breakfast. Receptionist was really rude. She didn't allow me to finish the breakfast saying that it's already 9 AM. Only had cereals for breakfast. Housekeeping never came to the room .

nothing horrible service and rude

Everything

What did you like about the property? Unfortunately, I did not have a positive experience during this stay. What didn't you like about the property? The hotel looked completely different from the photos online. I chose this hotel because I was traveling with two children, and the pool, fitness room, and full breakfast were important to me. However, none of these met expectations. The pool was dirty and unusable, and the fitness room was dusty and dirty as well. The location was also inconvenient — the front desk/reception was in one building while the hotel rooms were in another building. The room itself was extremely dirty. During the entire 4-night stay, nobody cleaned the room, and I had to clean it myself. The bed sheets were dirty, and I even had to get clean bedding and change the bed myself. I also had to wash the floors because they were very dirty. There were larvae/insects crawling in the bathroom. Breakfast was very poor, and I ended up buying food outside every morning for myself and my children. In addition, my deposit still has not been returned. Write a short sentence to sum up your stay. Very disappointing and stressful stay — the hotel did not match the description or photos, and cleanliness and service were unacceptable. What did you like about the property? Unfortunately, I did not have a positive experience during this stay. What didn't you like about the property? The hotel looked completely different from the photos online. I chose this hotel because I was traveling with two children, and the pool, fitness room, and full breakfast were important to me. However, none of these met expectations. The pool was dirty and unusable, and the fitness room was dusty and dirty as well. The location was also inconvenient — the front desk/reception was in one building while the hotel rooms were in another building. The room itself was extremely dirty. During the entire 4-night stay, nobody cleaned the room, and I had to clean it myself. The bed sheets were dirty, and I even had to get clean bedding and change the bed myself. I also had to wash the floors because they were very dirty. There were larvae/insects crawling in the bathroom. Breakfast was very poor, and I ended up buying food outside every morning for myself and my children. In addition, my deposit still has not been returned. Write a short sentence to sum up your stay. Very disappointing and stressful stay — the hotel did not match the description or photos, and cleanliness and service were unacceptable.

Bathtub was blocked. Couldn't shower. Water came up to knees. It was gross. Asked for assistance at desk. Was told there would be help for it but nothing was done. Small cockroach in bathroom on arrival and only 2 towels for to a towel shortage.