SureStay Studio by Best Western Pensacola

Very clean property and I would stay again

Price and availability Location

Pleasant

Very good

Room was nice Front desk person was inept and of NO help

The front desk lady was excellent.. I don’t know her name but she was a black women an she was very helpful..

Exceptional

Only stayed for a night for a pass through but the kids definitely wanted to stay for the room!

It was a good trip for 2 days

Even though the area isn't the greatest, the rooms are wonderful and big. The staff was very accommodating and nice. The breakfast should not be called breakfast. It was the most minimal that I have seen. The coffee was awful. We stayed for a week and were very comfortable.

The walk in shower and cold rooms There was either blood or feces on the wall by toilet, outdated furniture, and priced a little higher for the outcome of room received

Exceptional

Exceptional

The first room smelled extremely bad of cigarettes. I told the front desk and they switched us rooms! The next room was so better! We found stains on the sheet and a bug crawling on the pillow. The rooms look nothing like the pictures when booking! The pull out couch is extra old and worn down! It was extra late so I just wanted to sleep. Woke up after only getting maybe 2 hours of sleep on and off to go to the front and let them know the situation and the morning guy was not helpful! He was very rude and didn’t care. Said he already switched us rooms once and that he didn’t know what I was talking about with the smell. It’s not my fault he’s immune to that moldy old cigarette smell. I didn’t even want to bring in my luggage or even take a shower. This place looks and feels like people come here to do drugs. I wanted to check out and only stay the one night and he wouldn’t give me a refund for the other night! I only stayed at this place for less than 6 hours and was charged for 2 nights! I ended up having to book another room somewhere else and finally shower off this horrible place. I have all the pictures of how there “clean” rooms look.

Superb

The rooms were large and comfortable. enjoyed having a kitchen, but it could of been a little cleaner. The staff was just great, especially Rich. She was so helpful with everything I needed. She even helped me with transportation, restruants and where certain places were. Thank you Rich. The jacuzzi was closed and the pool was closed half the time of my stay.

Poor

It was not a traditional hotel stay for one night for a party of 6 The set up was nice like a suite

Peaceful Na

alot of roacheas