Courtyard Peoria Downtown

We are happy with the room and the staffs

Exceptional

Lobby was very clean

Exceptional

On the flip side, the staff was terrific, from the front desk, to housekeeping to bar service.

It is a nice modern facility located downtown and convenient The property is very understaffed. Are room lacked towels and pillow and sheets. Despite that, I will say the gentlemen at the front desk in the evening was very helpful and worked to get us what we needed. He deserves a raise.

The staff was friendly. Location was good. Pool was closed

I specifically booked a hotel with pool and hot tub as I need this amenity as I continue recovering from knee injury. I arrived to find the pool drained and facilities closed. The front desk basically shrugged. They did let me switch to a room across the hall when the first was in a dark corner. They also didn’t discuss parking fee and charged me for 3 days when I was only there for two. I’m not usually one to complain but this was disappointing experience.

Comfortable room and clean. Long walk to parking deck and I hope I wasn't charged for parking however I am not sure yet. When I checked in there were cleaning personnel hanging around the front desk and I had to wait for them to move out of the way. While I was checking in my wife is a decaf coffee drinker and all that was available was regular so she had to spend $5 on one cup of coffee at in house Starbucks!! When I was checking out there was no attendant on duty. After 5 minutes or so he came through the front door riding his bike apologizing that he was a lunch break. This was at 6 AM. Also I had a hard time finding my room on the 6 floor because there was no number on my door. I finally figured out which one it was. I do believe it was 657 or something like that. I hope they put a number on it. I really think I will stay somewhere else next time I come back because of the small tiny problems

nothing We got bumped from our reservation the morning of check in,paid for it 3 weeks prior Said they overbooked and third party reservations were the first to lose their room!!!!!!!!!! Obviously they don't understand the reservation process. Totally threw my plans for the night in the shitter,planned on walking to and from Peoria civic center for concert. Had to stay across river and uber there and back.

The hotel overall is beautiful with the latest renovations, we've stayed here before and it is like an entirely new hotel now. The only disappointment for our group was sharing the hotel with baseball tournament teams, the pool was overrun with kids all night (which is to be expected when booking teams in a hotel) so my own adult kids were unable to enjoy this amenity as they had hoped. Maybe next time. I would highly recommend this hotel to anyone visiting Peoria.

Nicely situated hotel in the heart of Peoria; well maintained, spacious rooms. My only complaint was that the pool and hot tub area were closed.

Very enjoyable environment

Exceptional

Pool was closed

Oversold and kicked us out

Booked a king room 3 months ahead of time but stuck us in a room with 2 double beds we complained but told us nothing they could do ridiculous poor management

I asked the night desk person if the pool would be open in morning. he did apologize it would not be. i explained I only came for the pool and very frustrated would be unable to use it, since apparently its only 6-10pm. i explained no where does it mention this on the business website. He apologized again. This is the only person I interacted with that actually apoligized everyone early in day did not. I encourage anyone with small children to not stay at this hotel. Zero help by staff, and zero empathy or assistance. So much misrepresentation and misinformation. i never would have stayed at this hotel if informed correctly. Work experience ever

Clean room. Friendly front desk and easy check-in. Parking not too easy. Ease to civic center was appreciated.

I noticed that the lobby was not super clean the stairs going up were dirty .