Residence Inn By Marriott Peoria

Exceptional

Nothing Nothing

room was 80 when we arrived & toilet wasn’t secured to wall and floor. When we arrived back toilet was okay/still 80. Mgr came and “fixed”. Up to 81 within 10 min. Moved us across street to Courtyard. Night staff good. A.m. staff rude.

The stay, was amazing. The first room that we chose was not to my approval. So I went and told front staff and they gave me a nicer room, the breakfast was not so good Though, but the stay and the comfortness was amazing. I will be back!

Breakfast was poor.

Didn't you have breakfast.

I reported this to the front desk and requested someone come inspect the room, but staff refused. Due to the conditions, we did not stay in the room and were moved to another hotel. At that time, I was clearly told that I would receive a full refund and would not be charged. It has now been 12 days, and I have still not received any refund. Despite never staying in the original room, I was still charged. The next evening, after returning late at night from a state wrestling tournament with children, the general manager confronted us in a hostile and unprofessional manner. We were told we would not receive a refund and were threatened with removal from the property. We were also required to pay additional deposits. When I asked for documentation of a claimed inspection that supposedly found no issues, I was refused and accused of being untruthful. This experience involved a serious cleanliness issue, broken promises regarding refunds, and extremely poor customer service. I would strongly advise others to be cautious.

Very good

It had 2 bedrooms Breakfast choices where horrible, coffee was awful. 1 out of 3 tv's in our room worked

Na

Everything was good Na

The location is great, right off the interstate and near many restaurants, shops, and a mall. The staff is friendly and super helpful. The rooms were clean and comfortable.

The room was nice, large and clean. The breakfast was okay, but some items (e.g., English muffins and the breakfast sausage) were not fresh so we had to ask for more.

Very good

Front automatic door wasn’t working. Rooms need updated.

There was nothing to like. The hotel was dirty, not maintenance, and staff was rude. We had a queen suite that had stains on the wall, the pull out couch was falling apart, trash was left by staff in the hallway for over 12 hours. When ask for 2 extra pillows received 2 pillows, 1 was a standard hotel pillow the other was dirty and smelled, wasnt standard size, looked like it came from lost and found. When I took it back to the front desk they laughed about it and said night shift must have gotten it out of his car, as it did not belong to the hotel.

Nothing. I will never stay here again The hotel is dirty, trash set for 2 days in the hallway, room was dirty, bugs in our room, breakfast was awful, hot tub is mostly drained with nasty water sitting in it. Bed, couch and linens were all stained and dirty. Creamer at the coffee station was curdled staff was informed and did not care. Elevator certification is outdated. The worst part was no matter who you complain to no one that works there cares.

Spacious room

The hot tub wasn’t working. Also the pool wasn’t very warm

The front door was broken, open and it was extremely cold in the hotel