AC Hotel by Marriott Phoenix Biltmore

Impeccably maintained, friendly and welcoming!

Checked in our room was taken given handicap accessible with two queens instead of a king.

The room was very clean and the staff was very helpful.

This is worst hotel you can stay, you will not have any amenities , they don’t even provide you clean towels , no tooth paste , no hand cream nothing in bathroom, front desk is lazy people I called three times for room service no one showed up never every staying in this hotel.

Bad

I ended here unexpectedly but it is a lovely property. Main concern was a full SUV stuffed with valuables. They had cameras and security. Breakfast is very European. Staff was awesome. Room was... idk... maybe I got the bad room because of the discount. But the walls are a bit thin. The refrigerator while cool with the glass door literally sounds like a person breathing. I heard breathing all night. Tried to unplug it but could not. Would still go back :)

I’ve elaborated in other reviews as I have stayed here frequently in the season. Keeping this review brief, but I love the property and the team that runs it!

The AC Biltmore is perfect - comfortable, clean, great location and I love the 24-hour gym accessibility and beautiful lanai and patio for working remotely. The staff is always very kind and I want to give extra thanks to Melanie who went above and beyond with her kind customer service this stay (thank you Melanie!). This is a big value to me in hotel stay choices, so I appreciate her and her team extra! Other random details I love: the beautiful view of Camelback Mt. at the end of the hallway on higher floors, that the hotel leaves you 2 water bottles complimentarily and that the bathrooms have this holster thing on the wall for the hair dryer (random, but I love it for efficiency and keeping the counter free for makeup etc.)! Looking forward to stay again soon, thank you for everything!

The rooms are well kept and clean. The staff is accommodating and polite. It’s a cute, smaller hotel in a great part of town. Minutes away from so many great places

Entire property was clean, friendly staff and convenient parking on site. Limited breakfast menu.

Great stay nice room east parking access

I have loved staying at the AC Biltmore for repeat visits over the last year. Perfect property for my needs - location is amazing, rooms are clean, comfortable, and amenities are simple, accessible and perfect. The staff has always been super kind. And I love the lobby / lanai for remote work. It’s a true gem right in the middle of Arcadia ish. Love the proximity to my local favorites, including AJ’s Grocery, LGO Market, Postino, Ingo’s, Camelback Mountain, etc.

Front desk staff is friendly and competent. I recommend this hotel.

Very clean and very modern new looking property.

Everything was great. However the ac units are VERY loud which makes sleeping a bit of a challenge.

3rd time there. Parking easy

Highly recommend. You do have to pay for parking which I didn't expect.

A

Always a treat. Just enough level of “upscale” without paying 5-Star prices. The service is always excellent; everyone is super friendly, responsive and professional. The rooms are always nice and spacious with that signatre AC decor of modernity. The pool this time looked a little unkempt but didnt use it this time around. Usually it’s pretty clean, towels are nicely rolled and neatly placed, umbrellas erected, etc BUT this was definitely an off moment. I find it affordable and in a nice area. The food is good and the bar service is excellent (kuddos to Wayne).

My initial interaction was not so pleasant. The woman at the check-in desk was annoyed because people were being too loud in the lobby/bar area. She handed me a parking pass but didn’t explain what it was for or what I needed to do with it. Everything after that was fine.