Extended Stay America Suites Phoenix Biltmore

CLEAN

Nice environment, will surely come back

Exceptional

It’s okay, I wish they’d restock after some items are missing. The night clerks can get a little rude, but overall never harmed my stay

There was pee on the toilet when we fist got in there

I am sorry guys. The individual I interacted with was wonderful. And I get that it is her job to tell me the place is safe. I came with an SUV stuffed because I am moving. I parked as close to the pool in a well lit area as was possible. But the light actually showed off that the vehicle was full. All important. Guest are families that I think in some cases were taking a break from being homeless. One man with a room near the door had empty plastic water bottles spread out all over the hallway. The hallway to get out. I googled and there is a history of break-ins. I left around 10:30 PM and found a place closer to the Biltmore with security. Peace of mind is worth the additional cost involved.

This placed charged me a pet fee but I don’t own a dog. I called to have them remove the charge and they declined. I asked them to provide me proof that I had a dog and they declined. I do not own a dog and am allergic to them.

All Nothing

Exceptional

Good

The front receptionist was asking inappropriate questions being a unprofessional.

It was a clean place, good location How rude the maids were during check out I did report them to the front desk at check out NOT MY FAULT U CHOOSE TO WK OR CHANGE YUR ATTITUDE WHEN GOIN TO WK

The location is convenient and has very adequate proximity to many amenities Nothing

What an awful experience Would never recommend I recommend you take it off of hotel.com

Have had two very nice stays at this hotel so far. I especially appreciated the attitude of the efficient staff at the front desk who seemed especially friendly, not just polite. A maintenance issue could've been addressed better, but all the other aspects of our stay meet or exceed expectations. Room is clean. A/C, crucial in Phoenix, works great. Bed is comfortable enough for a hotel bed, shower is nice and hot, really appreciated the full refrigerator and freezer for restaurant leftovers. Kitchenette is very helpful touch as well. Didn't use the pool, but it looked clean and inviting.

Good

Quite and clean

Good

Room was perfect except no fart fan. Other then that staff was great and the rooms and service was exceptional five stars they go above and beyond for sure

Nice 0lace