Extended Stay America Suites Phoenix Chandler

No Toilet Paper in the bathroom

Pleasant

Breakfast was not offered The front desk staff had no personality. The whole building and an odor about it. The furniture was chipped and scratched. It looked like it was from a 2nd hand store or a garage sale. We were awakened by a bunch of noise right below our 2nd floor room. At 5 AM we decided to leave. We packed up and as we left I told the desk clerk why we were leaving and that I expected a refund of any money paid to Extended Stay or Booking.com.

Clean rooms and really nice staff

I expected breakfast as they advertised and mentioned when I arrived. They didn't have coffee or breakfast. They said the toaster was broken. So instead put out granola bars and prepacked mini muffins. The facility is in need of remodeling. There are holes in the wall. Not a nice place to stay.

Superb

The room we stayed in was clean but dilapidated. Would have given 3 stars except there were no clean bath towels. We needed to get up early so decided to shower the night before. I went down to the front desk and was told there weren’t any towels available. Seriously? Yes, but if I came back in an hour there would be. Well, that would be 11PM. We will not stay here again.

not much of a breakfast

False advertising when I booked my room it says breakfast included and the guy couldn’t tell me why there was no coffee nor anything as complementary breakfast. So I was very disappointed and want my money back service was bad, bad attitude and beds not clean

The price point besides the fact they tried to charge me $50 for an early check in of 40 minutes Where to start! There were only towels for one person with a 2 person check in, no coffee maker in the room, the breakfast was granola bars and muffins all chocolate chip in which I don't eat sugar. Oh wait there were 2 packages of oatmeal but no bowls. No hot water. The laundry only had 2 working washer which were full at all times with left laundry by live in people only a couple dryers that didn't have out of order stickers. The ice machine was " out of order" When we asked for more towels we were told the landry was being done and it would be at least 4 hours which would take us until 10 pm. Please explain that one ??? The TV has about a month's worth of dust which tells me this room wasn't properly cleaned the pot smell throughout all of the common areas was intense also cigarette smell. Will not stay here on my next trip. Message to the owners. If you are going to buy a hotel don't run it like a slum lord. Don't get into "hospitality" industry and not take pride in your establishment. 100% dissatisfied customer!!!! Oh also how about don't answer texts and phone calls while checking me in, on your personal device, as well. Learn respect and pride in your business or your job!!!!

Filthy, No pool, even though it's advertised. Breakfast was disgusting/

Cleaning staff were very accommodating No luggage tables, leather chair was cracked very hard to sit on, chairs in the lobby were stained and the 1 washer and 3 dryers out of order for over 3 weeks that we were there. Place needs TLC.

Todo bien

Greet for a 1 night stop.

Nothing .. they are liars and they will take your money I didn't like how they said they would refund my money but didn't

I didn't like how they said they would refund my money but didn't

The location Room was dirty. No fire alarm in room, dusty , floors were dirty in bathroom. Breakfast was o lit granola bars.

Nice location

Everything Stove

Stove