Four Points by Sheraton Plano

DO NOT book with this hotel.. This was our first time booking with them for a family fun vacation and on the very first day there (not even 3 hours of being there) our money was stolen from our purses in our rooms.. We left out not long after we got there and took our son to the pool.. While we were at the pool, someone used a key to get into our room.. They only took cash and a Cash App card.. I’m not sure if they took pictures of our debit cards and IDs cause they were in my wallet too so we’re canceling those.. I reported it to the lady who worked that night and she told me that she contacted her manager and that the manager was going to watch the footage and get back with us but not to call the police cause they probably weren’t going to do anything.. We’re still waiting on her call back.. This is so SCARY and WE WILL NEVER book with them again.. We should have just stuck with Hyatt where we always go anyway..

I recently stayed at this hotel and overall, it was an awesome experience. The property is modern and well-maintained, with attractive amenities that made my stay enjoyable. The staff was exceptionally nice and accommodating, always ready to assist with any requests. However, I did encounter a notable issue during my visit. On the second night, I received a call from the front desk around 11:30 PM, informing me that they had received two noise complaints regarding our room. To clarify, the only noise came from my luggage accidentally falling off the bed and hitting the floor. Given the hotel’s design, it’s quite evident that sound travels easily; you can hear every step from the guests above us. This made me realize that the guests below us could likely hear us as well, even with normal activities. As a result, the next night became quite uncomfortable. I found myself walking on tiptoes, trying to avoid any noise that might lead to another complaint. While I understand the need for a peaceful environment, it felt excessive for a minor incident, especially considering that regular footsteps should be expected in a busy hotel. In summary, while the hotel itself is fantastic with its modern appeal and friendly staff, I believe that guests should be more understanding about everyday sounds, especially when they are minor. It’s a lovely place to stay, just be mindful of your neighbors!

This Four Points hotel location was very convenient and well maintained. The last time I had stayed at a Four Points hotel in NY I didn't have a good experience with the staff and the room amenities.

Exceptional

The front desk clerk was very friendly. The room was clean and the bed was firm with no sags. Didn't use any of the amenities but it was nice knowing they were available. We would definitely stay here again.

Exceptional

it was clean and comfortable. Breakfast was not great - but no big deal. Location was not what the internet said, but it was clean and comfortable.

Breakfast was not great - but no big deal. Location was not what the internet said, but it was clean and comfortable.

The 16.00 breakfast

Exceptional

All good, I had no problems.

Staff was great! The hotel appeared in great shape was in a great location that fitted my needs on this trip. All good, I had no problems.

Good

Could never get a person to answer the front desk. When we asked for late check out, they were resistant and made the request feel difficult. When we were checking out, we asked if they were full and they commented not at all, so I didn’t understand why us asking for an hour later checkout was an issue. The staff was rude in every encounter.

Very good

Very clean, nice staff. Bed was kinda hard and the breakfast was over priced. Overall, a good stay.

Good

Very good

Would definitely stay here again !

Breakfast was decent and hotel room was very clean. 4 stars simply for the comfort of the bed.