TownePlace Suites by Marriott Dallas Plano/Legacy

Close near by our target location. N/A

We loved the location! Close to where we needed to be.. There's nothing we didn't like..

I would never stay at this property again. Although the staff was generally friendly, and most areas are clean, there is a cockroach problem that needs to be dealt with. Note: I’ve been licensed in the industry for many years so I know what I viewed. I was able to maintain a secure area during my stay, but had to keep almost everything in my vehicle. Anything in the room was kept in containers. Note: I paid in advance on Expedia, or would have left early. I’ll never risk it again.

N/A

Pleasant

Overall stay was good for what was needed. The property seemed to be well kept but the rooms are worn and need some updating. The furniture had rips and stains as well as the carpet. There was a musty smell to the room and there were wires hanging out of the air conditioning. The paint used to touch up did not match and you can see all the spots. The pool was closed.

The staff follows you around during breakfast, watching what and how much you serve and grab makes it very uncomfortable like if you’re there to steal . Also our room only had 2 towels even though we put 3 guest when we asked for another towel the front desk told us we had to wait until housekeeping gave us new towels the next day because it’s only 2 per room

It was very clean , breakfast was great , rooms spacious The staff follows you around during breakfast, watching what and how much you serve and grab makes it very uncomfortable like if you’re there to steal . Also our room only had 2 towels even though we put 3 guest when we asked for another towel the front desk told us we had to wait until housekeeping gave us new towels the next day because it’s only 2 per room

Exceptional

This hotel felt like a motel vibe. My room smelled like three packs of cigarettes. It was very dirty and gritty. The manager was nice enough to put me in a new room. That was a lot better but the shower drained did not work. The breakfast sausage was raw. I didn’t notice someone from housekeeping mopping the tile floors. But the rooms definitely need more attention.

Musty smell, pool closed due to cleaning ;which is needed)

The privacy lock was broken on our door, and they did not fix it. The air conidiation did not work and the room got hot during the night. The facility was dark and needed cleaning. It was so bad we had to cancel our next night and move to a new hotel. There were bugs in the other room where my daughter and grandchildren stayed. We had to change rooms with them because the kids could not sleep on the pull-out bed because of the bugs. Also, that room had a very bad smell the worst I have seen in a hotel. I have stayed in many Marriott hotels and they were very good. This was the first Marriott that we have any problems with.

Got to the property with family. My parents room did not have a working privacy bolt and when we informed staff they said there was nothing they can do till the morning. In my room in the pull out couch there was bugs so I couldn't let my kids sleep on it. The room itself has a musty smell to it and one of the windows wouldn't open making it hard to try to even air out the room. We had booked 2 nights and left after the first night because of the state of the room. I would not recommend this hotel. That being said the Expedia representative I spoke to was amazing and they handled everything with concern and sympathy.

My stay was okay but I would not return. there were a few issues. The room was not cleaned very well when I arrived and the elevator was broken, which made things difficult since my room was on the third floor, the experience could have been better. Property photos do not match.

Exceptional

The location was perfect. Down from The Ford, 20 minutes from The Galleria mall. Near any and everything!! Bed was pretty good to sleep on. Outside could have been cleaner. Lots of trash around doorways! Doors to Outside were not locked, anyone could enter. Maid service is pretty rude, if your room is not secured they will just open the door without knocking daily! Really early. It takes all day to get clean towels back.

The property stay was great! The pullout bed was Terrible but all pullouts are that way! I will stay there again just need to make sure we don’t have to use the pullout! Everything else was so good!

I had a really late check-in due to my flight being delayed. Upon arrival to the hotel, there were strange men in the lobby, ogling me and my nine-year-old daughter. The front desk staff stated to me that we had the last room of the night and that although the room was on the third floor, the elevators were down. Upon reaching my room, as soon as I closed the door and tried to put the lock on, the room’s lock did not work. It is completely unacceptable to have someone check into a room whose locks do not work. I did not feel safe at all. My daughter and I had to check out within less than 15 minutes of checking in. Additionally, due to there being a cheer competition in the area, it took me hours on top of hours just to find somewhere else for my child and I to stay. We were almost homeless for the night due to the hotel staff not making sure that the room conditions were acceptable before checking in. I refuse to have my child and I become victims of trafficking.

Breakfast was underwhelming

The room was clean. The a/c made loud noises constantly. The elevator was broken. It was okay. The location was great