Element by Marriott Reno Experience District

Huge room with kitchenette, friendly staff, very clean

There was an employee named Blanca who was the highlight of our stay, as well as the two male front desk employees (I don’t remember their names), but they demonstrated the utmost professionalism and service ever! The staff is friendly, helpful and the premises were in pristine condition. Definitely staying here again!

The staff at the front desk are friendly and the room was clean with comfy bed and sheets. The biggest reason for negative review stars is that Marriott charged $120 for pet fee that I wasn’t expecting. No one charges that much. My bill for one night, arrival around 6:00 pm and check out the next day around 10:00 am was over $335.57. That’s ridiculous for a 16 hour stay, which isn’t even a full day! It doesn’t cost that much more to clean for a dog to stay. This experience has turned me off of Marriott even though I am already a Bonvoy member. Breakfast was terrible. Pancakes with blueberries and they were very soggy. Also, the egg frittatas seemed old and dry. This hotel needs a waffle machine.

This is a new property and the lobby area and parking garage are shiny and fresh. Our room, however, had a musty smell that they tried to cover up with a strong perfume or air freshener spray. I would say that this was the worst Element we have stayed at (compared to two others). It was fine but not amazing like the other ones.

This hotel is way over priced and lack of proper management. When we arrived at our room, by the door there was still a pile of garbage left by the previous owner. Inside the kitchen cabinet, the trash can was full as well. We had to call the housekeeping which was the front desk twice to have them removed. Yet the hotel has audacity to charge us $120 pet cleaning fee for just one night, which added to the bill and made it total $700, not mention the low quality breakfast choice. This is a shameless rip-off.

Our smoke alarm went off in the middle of the night.

Breakfast was wonderful Our smoke alarm went off in the middle of the night.

Avatar to the best

The noise from the road was pretty loud

Love the rooms and the areas in the lobby and auto doors. Makes it easy to get the animals. And out. Don like the artificial pet grass area. Wish there was more real grass areas closer for late night potties

The only draw back is the hotel is located on a busy street so it can be loud in the evening.

Superb

Cleanest hotel in Reno, dog friendly, and no smoking. Will book again!

Hotel was bright and clean. Staff was so friendly.

Clean room, friendly staff. Pool closed

Sii

Clean. Good breakfast. Extremely noisy. The street noise is more than usual.

It's nice to know if we need to stay my dog is welcome here. And they have a pet friendly area Nothing

Very modern, room was very big and looked more like a small appartment, it had everything we expected and more.

Great hotel and we will stay again next time we go to reno. A high point was the amazing breakfast provided.