TownePlace Suites by Marriott Reno

Clean

The suite was large and very comfortable. My only complaint was that the walls are a bit thin and I was woken up by loud neighbors.

Breakfast was great. Best stay & rest. Thank you

Might be loud from the highway if they place you in the end of the building

Staff at frontdesk (young guy) was very rude and not professional, argue with guests. They didn't provide the room that we booked, give room that is less in value. Pool and breakfast not provided during our stay but no notification before and no refund. Terrible experience.

Nothing First it took me 3 hrs to get booked into the room and after waiting what seamed like forever and 4 booking agents later my kids and I where able to finally rest, my kids had to go have dinner in our car so i could have chance to resolve the issue, second there is no pool! My kids cane in floaties in hand, there is no pool. They disnt have extra pillows and they did not provide soap or lotions like other hotels, the breakfast was whack, you can really tell they are on a budget, and no real blankets on the bed only linens, one of the worst stays.

Everything the whole experience was terrible, the only good thing was the employees trying to help us resolve the issues, which were all above their pay grades

We left very expensive air pods in room and they found and kept them safe for us. Finding an honest hotel is important these days! Breakfast was great and rooms were quiet and clean. Carpet deodorizer was strong smelling

Carpet deodorizer was strong smelling

Nothing we never got in they lost our reservation Everything the whole experience was terrible, the only good thing was the employees trying to help us resolve the issues, which were all above their pay grades

kind staff, great room, yummy breakfast & a spot out front for my dog to use the bathroom. Recommend!

Location was great for doctor appointment. Staff were polite. Easy access off the main street. Shower shampoo shelve is in the wrong location. Hit you elbows on it. Windows are noisy, plane, wind, cars. Not sure why, since it is newly remodeled. Price should be under $150.00.

The hotel was under construction and this was never mentioned or messaged to me. I didn’t find out until I arrived to check in. I came for a surgical stay and there was no hot water, no one mentioned this upon checking in and when I called the front desk about it at 10pm after checking in, they told me to turn on all the faucets in the room and let them run for 15-20 minutes. Which, while trying to wash your hands or keep hygiene high after surgery isn’t the easiest option. I would have chosen a different hotel had I known the stay was going to be like this ahead of time.

Staff was nice, no hot water when showering in the morning. Breakfast very limited.

Breakfast was amazing , even with the place being under construction it was still a wonderful stay. Will book again. The site offered roll in beds but when we arrived , we were told they dont offer any roll in beds only have cribs. That was the only cons since we have a big family i was counting on the extra bed.

No water heater/ no water/ swimming pool out order/not pleasant stay in,

Superb

The room was clean, the bed was ok but a bit hard. There were plenty of plugins for all of our electronics. Most of the staff was nice. The construction in the building wasn’t in the way. The temperature throughout the building was not the same. The bottom floor was cold while the 4th floor felt like it was 80+.

Great environment

Horroble placed the rooms dint had hot water badcservice