Extended Stay America Select Suites - Dallas - Richardson

Discrimination

The room was nice.

Right off front desk staff was not friendly or welcoming to guests. The inside of the motel was organized but no soaps or toiletries. During the nights dogs barked all hours l. The front entry door kept cracked opened with a rock. All in all ok for the price but need to work on safety issue, greets guests appropriately and make sure to have needed toiletries stocked in the room for guests to use.

Great

The front desk staff was helpful during our initial check-in, and when we called the front desk for maintenance (to replace the restroom light bulb). The air conditioning worked well to keep the room comfortable. The kitchenette was a good size and increased the value of the stay.

This property has had no hot water for about a month, which is completely unacceptable. Despite this ongoing issue, management continues to raise room rates and refuses to offer any discounts or compensation to guests. Hot water is a basic necessity, not a luxury. Very disappointing experience and poor management response to a serious problem.

gave me a dirty room that wasn’t clean & had to wait, to get another room

The hot water did not work correctly , they also gave me and my boyfriend a messy room when we first got to the location.

Clean room and friendly staff!

When I checked in my suite was dirty! There was trash on the floor and the kitchen and bathroom was dirty! All the linen on the bed was dirty with stains on them. I didn't have any power in the bedroom and I had to wait until 11:30pm for the maintenance just to give me extension cords so we would have power! Overall the stay was not good and would not recommend! Also, this property has HUGE SIZE ROACHES!

This was a good hotel at one time, now it is way past it’s prime. It is not much better than a Motel 6. If you stay here be prepared to buy everything, and the wifi does not work.

There was a cockroach on the bed when I stayed. My family never got a full refund, we spent the rest of the night trying to find another hotel.

Carpet needs replaced to be cleaner, repairs needed in room, air conditioning did not cool well, odor in room

nothing everything

NO aminities were available. Pool closed, work out room closed and poop all over. The place stinks.

no kitchen stuff at all. m/w...cooktop...fridge..vanity all included..clean room...mostly all adults...cheapest place around...no coffee anywhere...no coffee pot...staff unconcerned like cant wait to punch out...no working remote in room !! "who cares"!!!

No guest deserves to be treated with disrespect especially after paying their money to stay somewhere that’s supposed to feel safe and comfortable. The lack of courtesy and basic customer service was unacceptable, and I hope management takes this seriously and provides better training for their staff

Room floor dirty/greasy/slippery. Room had been smoked in and wreaked with cigarette smell. Tub faucet broken. Lav. sink had stains. Carpet dirty. Room not well lit. Recliner had a 6 inch slit on the cushion.

A great place to stay

Extended Stay has been an absolute blessing to us during a really difficult season. From the moment we arrived, their team has shown nothing but kindness, understanding, and genuine care for our family. They went above and beyond to make us feel supported and comfortable, even in ways we didn’t expect. It’s rare to find a place that feels more like a community than just a hotel, and we are so grateful for their patience and generosity. Thank you for being a light during our hard time!