Candlewood Suites Richmond North Glen Allen by IHG

-Towels were not changed when we arrived from previous guest. -Elevator was out of order for portions of the trip -Smell (smelled like weed or spoiled flooring) -Key cards (were constantly deactivating) -Sticky floor -Shower noise (a screeching high pitched noise) -Cold hair dryer -Broken faucet - Out or order business center

I waited in the lobby at the desk for 20 minutes before being helped. The lady working was on her personal cell on a phone call. The door handle didn’t work correctly, forcing me to lift up and not down to enter which in my mind is a safety issue. There was one towel to dry off with. The floor next to the bed was sopping wet, like there was a leak or something. There was no hot water for the shower. Only 3 channels on the tv worked. I booked and paid for a king bed. The room a received was a double queen. I was not given an explanation for this. I could not be offered another room because none were left. I have no idea if I’ve been refunded. I left out of frustration 90 minutes after checking in. UNACCEPTABLE

The room was very basic and the overall place looks outdated and not nicely maintained

Clean room, nice area to walk dogs and friendly staff. Convenient to downtown and Target right across the highway.

Clean room, nice area to walk dogs and friendly staff. Convenient to downtown and Target right across the highway.

I left this hotel so damn itchy never again

Location dog friendly

The property could use a good cleaning hallway carpet looked dirty and room could use some updating. We saw some bugs in the hallway.

Bad

Old. Dirty. Holes in wall. Holes in bathtub. Highway noises.

So on the second floor there was a huge black trash bag when I checked in at 8PM. The floor had a terrible order. When I went around the corner to my room it smelt horrible. Inside I had a water link and the room smelt of stale moldy water. There was a puddle of water from the dishwasher past the fridge down to the wall. When I went to inform the front desk I was told that was housekeeping's job. They also stated the hotel was full and I could not change rooms. We left for dinner and came back to the same issues. It smelt horrible! There were several large trash bags on the stairwell. The next morning at 7AM I went and purchased air freshener and boiled a nice to sanitize and clear the air. Ireturned the trash was still there. When we left our room again at 10am and the bags were still in place. I went down at 1130 and they were finally removed. The smell however lingered on! I went back to the front desk and inquired about the leak. The maintenance man came up with me and unclogged the dishwasher and said that it happens with old pipes. However the water was still on the floor. And whelp the smell was still there. However when we returned to our room at 4pm the water was now coming up through the floorboards and was white. Yes, we officially had white mold and as you walked through the kitchen it squished! The smell was still lingering. So day 3 and the doors were proped open to the stairwell to air out the smell! And in my room the water had spreadthrough the entire kitchen

None of my appliances worked and the hotel staff could careless.. I got the room for the stove.. Both burns were broke. The ice maker in the fridge was broke & staff told us because we got the room with the kitchenette they couldn't give us ice but would send maintenance who never came.

clean and comfortable

We switched hotels. On our floor the elevator button didn't work going down so we had to choose up to go down. Before doing so we took the stairs and found stains and mouse traps in the stairwell. The bathroom was not cleaned well at all and the toilet really was in its final days. So many more things to say, but those are the main complaints.

The Hotel located in an industrial development under construction. It is a little hard to find without a GPS. There was no one at the desk when I arrived. When the desk clerk showed up, I thought he must be having a bad day. Not very friendly. Clerk made the point that the hotel did not serve breakfast. The room was clean, large, and the bed was comfortable. I thought the hotel offered good value.

The rooms and the appliances and the fixtures all were barely clean and adequate. Except the location of the hotel (walking distance to the Henrico Center), not a great hotel to stay with family.

Perfect nights stay, bed and pillows are extremely comfortable

When we arrived to check in that was smooth. Received our room key and got to the room and the keys didn’t work. Had to walk back downstairs to get them to activate the keys. Finally we get to the room and the room was not clean. Trash cans in the middle of the floor. Dishes were dirty and weren’t put away. No shower curtain in the bathroom. No sheets on the bed. Totally disappointed as I’ve stayed there before. Had to go back downstairs. The lady at front desk apologized and gave us another room. I actually felt that we could’ve been accommodated otherwise better but a discount or something. To pay almost $200 for that was ridiculous. I have pictures to show the room. I will be contacting the manager about this.

Very good

Bathtub was cracked, floor was sticky, pull out sofa had crumbs left from previous guests, front desk staff was overheard talking on personal phone about guests specifically by name, evening staff was helpful, when I addressed concerns was told there was no other available rooms. We only stayed for one evening so we cleaned ourselves and dealt with the issues. It is very loud as it is right by the highway, but it was close to our event location. Will book elsewhere if we have to come back to the area.