Graduate by Hilton Richmond

Our stay had a couple of frustrating issues. The AC was set to 64°F but the room never got below 72°F, so it felt uncomfortably warm overnight with no way to cool it down. The fire alarm also went off for no apparent reason before 5 AM, forcing an evacuation. I reached out via the Hilton/Graduate text messaging line that's meant for exactly these situations and never heard back. To top it off, we later discovered the hotel had offered complimentary breakfast to make up for the disruption—but this was never communicated to us directly, so we found out too late to actually use it.

Valet staff was excellent!

Very nice and staff was friendly

Everything was amazing, a cute little staycation for my birthday. The staff was so nice and accommodating.

I really appreciated Michaelle. She was extremely helpful in. Helping us get our rooms setup. Please let her know we loved her service at the desk.

We also had to go back to the front desk to request towels because they were never delivered. When the towels finally arrived, the set was incomplete—the hand towels were missing. Although the front desk staff were friendly and polite, the overall service was very disappointing. There was also a lot of dust on top of the headboard, which made the room feel poorly maintained.

Our stay was fine no major concerns

Very clean and modern No microwave in room

Gods location. Very helpful staff

Overall, fine. Parking is an issue, with your only choices being paid parking on the street or in nearby lots, or $37 a night hotel valet parking. In room amenities (coffee, water, toiletries, etc.) were the weakest I have seen similar hotels. Felt a bit nickel-and-dimey, especially considering the room rate.

Front desk staff are great

Very clean hotel, really enjoyed my birthday stay! Will definitely book again! Valet parking is definitely worth it due to location and limited street parking.

The rooms were clean and staff very friendly. The elevators were slow as expected with an older hotel. Bed could use to be changed out and shower could use a deep clean but all in all it was a good deal for the price.

Everything

I only have a couple complaints about this hotel. The first one is the False Advertising on the site for a 2 bedroom suite. I book a 2 bedroom suite, since I was traveling with family. But, when we go to the room, it ended up being a bunkbeds in the living room and a king size bed in the bedroom. Not exactly what I would call a 2 bedroom suite. The staff were very helpful in helping me get another room, at a reasonable price, and that room was pretty nice. My other complaint is how slow the elevators move, and that one elevator was out of service. There were many times where the line for the elevators would back up into the lobby, and take a good 15-20 min to catch an elevator to your floor. Otherwise, it was nice place with amazing staff. Good location between downtown Richmond and VCU's campus.

I was a little disappointed with this Hotel. The staff was wonderful and the lobby was very clean and presentable, but the room itself was lackluster. The shower had a huge crack in it, the door frame around the bathroom had rust on it, and the room itself was just mediocre. There was nothing specifically well designed about the room which you’d expect based on the rest of the hotel. Maybe one or two basic cheap picture frames with print art and that’s it. Additionally house cleaning tried to come in our room to clean before check out time which made us feel rushed. There was a fire alarm at 12am which is no one’s fault but the hotel offered no explanation afterward. Overall it’s just okay, nothing particularly special about the hotel.

The staff is really helpful and dedicated to providing stellar service. Check in/out was seamless and the valet was very prompt.

Exceptional

Great Experience

Exceptional