Hyatt Place Richmond Airport

Good location Our experience with housekeeping was disappointing. On the first day, while the bed was made, the towels were not replaced. When we requested fresh towels, the staff member’s eye-rolling response felt unprofessional and made us feel unwelcome. Unfortunately, the service did not improve on the second day. After requesting housekeeping again, fresh towels were simply left on the coffee table near the entrance of the room, and no other room servicing was performed. Additionally, the room was not adequately stocked upon arrival, as there was no body wash available on the first day. Overall, the level of housekeeping service fell short of the standards we expected and negatively impacted our stay.

would have like bacon and eggs more food options and better accomadations for children

The location was a Plus. From checking in to exciting was terrible

Overall nice and would stay here again.

Very place, quite. Close the airport.

The room was clean and nice. However, our air conditioner was very loud. It was so loud that we had to turn it off in order to sleep. The other issue was there were little lights everywhere that we couldn’t figure out how to turn off. My husband had to go around and cover them all up with hand towels or wash cloths.

The only issue I had was the renovation efforts going on.

Rooms were clean and the staff was very friendly.

Staff were excellent. Hotel was under construction during our stay. Hotel did a good job keeping construction interference to minimum. Room was nice, clean, and roomy but the air conditioner was old and LOUD. Like being inside an engine! Bathroom doesn't look like it was remodeled with room - warped door and older tiles. But not a problem. Only criticism was the old, ver LOUD air conditioning unit...right next to bed.

It was clean and staff was accommodating. Breakfast was very good.

The property was nice and clean. The front desk lady was very polite. The breakfast was terrible. They need to come up with a better breakfast. The charged for one night was pretty much high. I wasn’t so happy at all about the breakfast. The only hot food they have is pancake.

We stayed 3 nights and 4 days, our room was never cleaned and trash bin not emptied. Breakfast had good choices, the staff are friendly, and there is easy parking however there is still some renovations ongoing.

Awesome stay

Clean rooms and lobby

El ascensor estaba muy sucio y no limpiaron la acotación en las cuatro noches que estuvimos

great customer service. they are renovating so beware but it was overall a nice stay

Much of the ground floor was still shredded

That’s good

The room was great! Very spacious!

Clean and spacious room The breakfast was minimal and coffee machine was broken