Hyatt Place Roanoke Airport/Valley View Mall

We had no pool, no gym, no restaurant, no lobby our entire visit. Let’s not mention the fire code of the smoke detectors all being covered on the ground level. Horrible experience.

Nice

Rooms are very well mantinace, great staff, comfortable, beautiful views. The room was very organized along withl needed essentials. Lobby along with hallways and certain rooms on the first floor are a little messy and scattered due to renovations.

We will definitely be back.

Did not receive requested wake up.

The location was nice The room was dirty, the duvet was disgusting. The ac was loud and super dirty and smelled like cat fur and made it very hard to breathe. Overall was not pleased with the stay we had

Under reno. No amenities available.

Construction going on and the lobby was a bit of mess. Had to enter through side door. Staff was excellent though.

Clean room, spacious. The breakfast was good and very happy to see gluten free options!

Good

Poor

This hotel is under major construction and remodeling. Expedia doesn't seem to know. We had plenty of choices of hotels to stay at in this area. We would not have stayed here had we known about the construction.

The property is completely under construction. Not one floor, not just the lobby, basically every floor. The site does not tell you this. Nothing alludes to it before you arrive. They are renovating the entire lobby; you can't use the front door, which is fine, but they're also renovating every area of the hotel that has tile. Dust everywhere. Crews are working late into the night, including on the weekends. We were on the 5th floor and could hear people dumping tile debris all night long.

Quick service...simple check-in and check-out. Excellent room accommodating 4 guests.

I chose to stay at this hotel becuase it was supposed to have a restaurant and bar on site, but the hotel is having major renovations so that wasn't an option. The staff was fine, and the room was nice. My second night I smelled cigarette smoke for part of the evening, which I hated. I didn't cause any issues, so I just dealt with it. I was very disappointed they didn't have a bar because that was why I chose to stay here in the first place. I could have saved some money staying elsewhere, and next time that is what I will do.

They did have breakfast out but nothing else. Rooms were clean. Bathroom faucet was loose. Bathroom door takes up way too much room and opens in. You have to perform gymnastics to get around it. People at check in were nice and helpful.

Hyatt is always an outstanding place to stay.

• The "Ambiance" (Construction Zone): Nobody warned us that the hotel was actively being gutted. The lobby looked like a hazardous waste site, and our room was directly beneath whatever structural demolition they were doing. The drilling started at the crack of dawn and didn't stop all day. Forget sleeping in, having a conversation, or relaxing. I’ve stayed at quieter construction sites. • The Bathroom Biohazard: When we finally tried to escape the noise by taking a shower, we found a literal science experiment growing in the bathroom. There was black mold caked along the shower grout and crawling up the drywall behind the toilet. It smelled musty, damp, and dangerous. When I brought this up, I was basically told to just not touch the walls. • The Hostile Front Desk: The staff here must be trained in active hostility. No apology, no empathy, just pure attitude. Management clearly does not care about their guests or basic health codes. Save your money, save your lungs, and stay literally anywhere else

I called ahead to see if the amenities such as a pool and restaurant were at this location I was told yes and upon arrival what was failed to be mentioned was that the place was under a total renovation and the amenities were out of service. The housekeeping didn't even make the beds. Also on the last day of our stay I came back to the floor my room was on and it was blocked off with plastic and the floor was torn up . I took the stairs and the construction workers were breaking up the floor right outside my room it didn't stop for hours ,at 6 I went down to request a different room that was away from the noise . First I was going to be put further away from my family but after asking again for a better accomodation I was them put in a room that was both near my familys other room and away from the noise. Also the breakfast was served in the office space with minimal food options. There was a shuttle service that was helpful. There is also some issue with my points not showing on my hyatt app.Overall the room was decently clean and the shuttle helpful, staff was nice but everything else was a big let down.

They were doing matinence on the flooring when I went, but they were not loud about it at night