Holiday Inn Express Hotel & Suites Rocky Mount by IHG
About Holiday Inn Express Hotel & Suites Rocky Mount by IHG
Offering free WiFi, Holiday Inn Express & Suites Rocky Mount Smith Mountain Lake by IHG offers accommodations in Rocky Mount, 25 miles from Science Museum of Western Virginia and 26 miles from Civic Center. The property is non-smoking throughout and is located 23 miles from Mill Mountain Zoo. The rooms come with air conditioning, a flat-screen TV with satellite channels, a fridge, a coffee machine, a shower, free toiletries and a desk. Rooms have a private bathroom with a hairdryer, while certain rooms contain a kitchenette with a microwave. A buffet, American or vegan breakfast is served at the property. The hotel offers 3-star accommodations with an indoor pool, fitness center and hot tub. Guests will find a 24-hour front desk, a shared lounge and a business center at the property. Roanoke Airport is 30 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Excellent. Mary is great! Need bacon everyday.
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Thanks to everone, but a special thank you to Dear Hanna, I hope you get a raise,you were so kind and helpful. You are a gem, I'm sad I didn't get a chance to say goodbye...sending blessing to all your endeavors. Thank you for making my stay so memorable..
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The Jacuzzi tub was massive. I had no idea. It was going to be that big. Room was clean. The bed felt great and the pillows were fantastic too.
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This is my home away from home. Love the atmosphere!!!
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Ashley, the front desk clerk was amazing. She was so friendly and helpful. My room was clean and very comfortable. Breakfast was delicious and plentiful.
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Breakfast was nice. Room was clean. They put us in room 101 and it seemed a little like staying in a basement, idk if it was humid or musty. But other than that, the bed was nice and room was big. shower had good pressure and was hot! No real complaints!
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Exceptional
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It was okay
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Quietness Noise from generator was beside our room
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Noise from generator was beside our room
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Breakfast was good. My husband had celiac and there was plenty to eat. He ate from the hot bar but there were hard boiled eggs and yogurt cups.
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Be forewarned , Rocky Mount has no public transportation and almost no Uber/Lift services. The hotel is 3+ hilly miles from the Harvester and downtown eateries and also has no shuttle services so you have to drive everywhere.
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Only frustration was our room key had to constantly be fixed because it would not unlock our room, we had to get it fixed about 4 times.
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couldn't get the tv to work! The room's phone was dead! To had to go to front desk to get the help we needed. The TV was easily fixed , but the phone remained dead the day we left. The cost for the two rooms seemed very high(over $450 for two days) We were attending a funeral for my sister, so it was good to be close.
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Everything as good
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Exceptional
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The cleanliness was first noticed pulling up to the front of the building. Walked in front door and was greeted by mis Ashley who was the most amazing and friendly person ever. Get to the room and was really amazed. I couldn’t ask for anything better. If I had to say one bad thing it would be the parking lot isn’t bigger vehicle friendly. My F-150 wasn’t fun getting it parked lol. Read above.
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Nothing I had two rooms booked two suites booked when I got there. They had us on two different floors, which was not acceptable. If somebody’s booking two rooms the property should realize they need to be on the same floor at least then one of our rooms had a constant beeping noise that we could not figure out, and when I brought that to the manager‘s attention, I was told by stay would be taken care of by the Holiday Inn, and now they have gone back on their word and will not be crediting me for my stay. The rooms were very dirty, dust and dead bugs around the beds. No exhaust fans in the bathrooms, most of the outlets did not work making it difficult to charge our devices.
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Great staff. Very clean. Good breakfast. Amenities enjoyable. I’ll stay there again.
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It just needs an upgrade overall.
