Holiday Inn Express & Suites Romeoville - Joliet North by IHG

The actual room seemed to be clean and it was comfortable. The lobby/common area was dirty! Not swept. The lobby bathrooms were GROSS! They had no paper product except for a box of tissues and they smelled like a men’s urinal. This was 7:00am, so not enough time in the day to have gotten as dirty as they were. Breakfast was good and ladies who were in charge of breakfast were SO SWEET! However upon check out, i have NEVER had such a rude experience. At 10am, housekeeping knocked on my door. I said through the door that ‘we are not ready yet’, (check out was 11am) a few minutes later, a harder knock. I replied the same. Within that last hour 2 more knocks and each knock had more and more aggression. I called down to the lobby during the 10am hour to let them know that i was running behind. I arrived at 3:15am. No one ever answered. At 11:15, the 5th aggressive knock. This time i opened the door, i was very aggravated at the point. It was a lady who introduced herself at the general manager. I told her my aggravation because that was the 5th knock and no one answered downstairs. The kicker is, SHE BROUGHT SECURITY! Never in my life have i had a hotel try to kick me out of my room and bring security. Yes, i was running late by a few minutes!!! A FEW MINUTES!!! 15mins late!!!! She proceed to tell me i could have until noon, which i didnt need.

clean room good breakfast

I phoned the desk and was told someone would check in the morning. We left in the morning and I asked for a discount which was denied. The girl at the desk asked how I would know if it was urine and stated, That's unfortunate but it was probably dry by now so it did not matter. No one checked the room. As for breakfast, nothing for people with food allergies.

Muy limpio todo muy amables la piscina muy calientita el agua

This place never disappoints when visiting family nearby. Sunny at the Front Desk is the absolute best too. Good breakfast and nice happy hr M-Th free beer/wine and fresh baked cookies.

Ever year I visit Illinois and this is my favorite hotel to stay at. Staff are super friendly and it's easy to get around town from there.

Clean room, breakfast good, nice staff

The only small downside for us was that the pool was a lot colder than we expected, but honestly, that wasn’t a huge issue because our kids still had a blast swimming and we had a great time overall. We will definitely stay here again and highly recommend it to others!

Checkin was efficient, we were a large group in town for a tournament, staff was friendly and helpful. Hotel was clean and safe.

Clean. Noisy if on the side by the interstate. No pool towels and not well regulated in the pool.

It is a nice hotel.

The cook accommodated our request for Turkey Sausage, when they were serving only Bacon. She was very nice.

For my wifes Mother's day gift my wife wanted to get a hotel with our 5 daughters age 12,11,10,6 and 1yrs old for 2 nights so our girls can play and swim and she didn't have to worry about cooking breakfast or waking up early..... well day 1 was good we woke up next morning I took girls down to eat breakfast and bring wife food and coffee so she could sleep in. She ate and we all decided to go swimming and only my wife brought her phone down to the pool area but her phone wasnt charged and ended up dieing bout 30mins before we all were ready to go back to our room to change and go out to eat but...... then our key don't work for the hotel room our cash car keys and phones are in the room except my wife's which was dead the lady at front desk kept trying to get it open but didn't work so after about a hour the baby pooped in her swimmers diaper and all our diapers were in room my wife asked if she could use a charger to door dash some and wipes but they said they didn't have a charger she could use So we wiped her and had to wrap a towel around her for a diaper the.n kids were hungry and started arguing then the lady gave up some snacks amd drinks while we waited for a maintenance guy shift Changed new lady working wouldn't give kids snacks we waited for over 5hrs trying hold a 1yr old who wants to craw amd trying walk so she crying no bottle no food they didn't even tell us room key paid was fixed smh. Spend over $400 for horrible experience we didn't even get discount

Sunny was amazing a perfect host and I loved the fire pit and delicious breakfast. The only downside was that the chlorine in the pool and hot tub were to extreme levels that made your eyes burn. The reason we booked here were for the pool and hot tub but unfortunately they were very uncomfortable to enjoy. Once the hot tub jets were on it was almost unbearable had to stop them after a few minutes. The water was also a bit too green, maybe that’s why they used so much chorine. We did let the front office know and Sunny said he would let maintenance know. Would have given this place an excellent however we will think twice before cooking just because of the pool issue. Hopefully it was just that one time.

Very good service and clean

Staff was very nice and helpful. The room was spacious and clean. The beds were very comfortable. It was a very quiet and peaceful stay. The hotel is surrounded by different restaurants and activities which is a nice touch.

So happy that there was a hot tub!!

cleanliness

Everyone was great

Nice location and very clean