The Citizen Hotel, Autograph Collection

Based on numerous other stays in Autograph hotels, this was somewhat underwhelming. Suite on small & slightly shabby side, but comes with older, urban properties. The shower was problematic--steep climb into tub felt unsafe, too high of water pressure that stung our faces and over-sprayed on floor & toilet, and slow drain left us standing in 5-6 in of water after 5 min. Staff were great as was adjacent restaurant.

We had the most wonderful after concert cocktail in the lounge, the collection of high end spirits was amazing!

But what guests can't live with is a lack of hot water, a basic ammenity that even Motel 6 can provide. Not here though. And what guests don't want to put with are lame excuses: "Oh we're completely booked", " we're a small hotel", and "maintenance said the water is hot". Yeah, maintenance came up and afrer running it for nearly 10 munutes they said it wasn't hot. Tepid at best. Was the problem fixed? No. However they waived the parking charge of $50. That's for one night btw. I would have preferred hot water. Upon checkout was that parking waiver honored? NOPE. The manager Mickey didn't bother to read the notes before closing out the bill and presented the guest with a parking charge of $50. Ooops. Fortunately the front desk girl showed the manager how to do his job and the correction was made. Never again.

Not the greatest area. Attached restaurant had very poor service

Loved the bartenders Alex and the girl whose name I can’t remember, very friendly nice and made our stay amazing

Loved this unique hotel!

The room was clean but not 5 star clean. There was dust on the desk and one of the shower bottles had the adhesive fail all on its own. Keep in mind thus is a historic hotel....so pretty and cool, but there is no pool which is a little sad for a hotel in Sacramento.

The front desk was great

The hotel itself was lovely .. but when I pulled up outside, there was garbage everywhere that. I one bothered to sweep up.. it really set a bad tone to see no one cared.. the $25 voucher in the wonderful restaurant downstairs was a great bonus! Room was clean and very nice

Beautiful historic hotel with many original details preserved This hotel should have bathrobes!

Convenient location. Quiet. Custom.

Bed was nice, room size good cost of valet

Exceptional

Everything was excellent

It’s 10 mins walk to Safe Credit Union convention center. There is public parking across the street The bed was uncomfortable. I got a neck pain and my husband back pain the next morning

Front desk was amazing as was the cleaning staff.

Passable

Room was not fully stocked. Need robes.

Need to pay for parking

A comfortable, beautifully designed and well-run hotel with an excellent restaurant. Only thing that keeps it from being 5 stars is the immediate area around the hotel; if only the city could clean the area up and get some shops and restaurants to stick.