Sonesta ES Suites San Antonio Downtown Alamo Plaza

There was no housekeeping unless you call a day ahead and the room was Not well stocked with towels, tissue, dishwash, trash bags, coffee, etc.......... The breakfast was ok.

Great staff and breakfast

Good place, parking the worst.

This place was very, very busy when I tried checking in. A little bit chaotic and understaffed. The lobby facilities were pretty unimpressive, but the room itself was nice and it was nice to have a kitchenette.

No ice machine, telephone did not work, I could not turn air conditioning off.

The room was great, roomy and big kitchen appliances. I wish they left extra trash bags for extended stays. The only thing is that the breakfast was the exact same thing every day and no pancakes or waffles were available for kids. The pool is small but ok for the kids. We found parking in the garage every day we were there. Would stay again!

Great place to stay!

Parking situation is horrible and very expensive and some of the staff just don't give a damn and are super rude while others are very nice and friendly

The breakfast bar was a little lacking.

The two bedroom layout was nice and spacious. It also came with a pull out couch, which we did use. The issue with that was, the blanket for that smelled pretty bad. When asking for a replacement at the front counter, they were all out and gave us a bedsheet. Maybe my fault for asking late, i assumed they’ll have plenty extras. I asked again the next morning and they were able to drop a new one off and it smelled clean. Overall a good hotel, the pricing a bit much but you get privacy, free breakfast and you are a 5min walk from the Alamo.

The service at this hotel was poor. We were traveling as a family of four and stayed for four nights. Each morning we had to request fresh towels at the front desk for showering, and despite our requests no one ever showed up to collect our used towels or to change the trash so they just piled up. The front desk staff wasn’t overly friendly with the exception of Elijah, who was consistently smiling, pleasant, and helpful. The breakfast buffet options were identical all four days, and on some days they were missing any type of breakfast meat, coffee creamer, etc. It was a disappointing stay.

Location is good close to highway and downtown. The room was spacious and perfect for a small group staying together. Get to breakfast early because they will run out.

The pool was packed the whole time we were there, so that wasn’t a huge draw like we thought it would be… Breakfast ended at nine sharp, so don’t sleep in and try to get there at 9:10, you won’t get anything. I mean, who eats breakfast at 8 o’clock in the morning on vacation??

Great stay! Clean and easy to get to and to park!

Place was clean and staff was accommodating. Riverwalk was a 5 minute walk and the Alamo just a couple of block away. They charge for parking but there is plenty of street parking and it’s pretty safe. The one thing they can improve on is breakfast but it can get you by. Coffee was great

The front desk girl was so sweet! Bless her! I don’t remember her name but she checked us in and she was the absolute best!

I booked 2 rooms but one was not ready for an hour after we checked in and I had to go through the entire check in process again.

The breakfast was now appealing or tasteful no fruit, oatmeal watery, no Pancakes or waffles, not a good selection of juice! Icemaker didn’t work, door key didn’t work X 3 went up and down to desk to rekey! Parking wasn’t available, had to park on the street and got a parking ticket ticket!

My family and I selected this hotel because of the breakfast buffet however it was not a breakfast buffet. It was basically a grab and go breakfast, scrambled eggs and sausage balls. Very disappointing especially when we checked in the front desk clerk stated we would have pancakes, eggs your eggs, the works. Then we were advised during check in parking was $35 PER DAY! Which is crazy because we were told about paying for parking and definitely not $35. We never had housekeeping during our stay.

Very spacious room, love the apartment feel. New modern kitchen and decor. Bed design is cute but mattress was not the best. Typical hotel mattress, sheets and covers are soft. Clean bedding and showers. Smells good in the rooms. Great storage for extended stay! Definitely easy access to local attractions. Easy for families, and military.