Tru By Hilton San Antonio At The Rim, Tx

There was a dog smell everywhere, rooms are too small and staff was not friendly.

Didn’t like we had no place to store clothes while we stayed and the staff was rude when we came down for breakfast saying we close at 9 so you can only grab cereal and it was 8:35am and then I believe they had a sewer issue while we stayed the lobby and halls smelled horrible.

I was pleased with this hotel. The location was great. The rooms were clean. I’d definitely stay there again.

Front desk staff is friendly. Hotel is decent and ok.

Close to many locations such as six flags and very clean

Great hotel to stay at, loved everything about it.

Clean, comfortable and easy to find.

Nice

They even called to let me know it the iPad was packaged and will be shipped out shortly. Room was clean. Everything as expected.

Aaron was just excellent with his customer service. Took great care of the family during our short stay. Great staff and quiet and clean rooms, overall.

Everything is ok

That it very friendly and clean and i love the service very helpful honestly no complains

Very good

Exceptional

Great

The experience was highly satisfactory, particularly given that the staff demonstrated exceptional understanding and accommodation for my child, who has severe autism.

Staff

Room was nice and the free breakfast was a bonus with several option to choose from

They took down the buffet as I was serving myself. Very rude! Given room on 5th floor. Roof top AC was so loud it kept me up all night. The whole building shook. Terrible experience. This hotel is only a few years old. Staff was rude and took down buffet as I was serving myself. You guys are killing the hotel experience.

It was located less than 5 miles from an event. Hot tub.