Candlewood Suites San Diego by IHG

This hotel is extremely overpriced for the condition it's in.

Kitchen was fully equipped

I reserved a suit with a roll in shower because my father is handicapped. He doesn't travel because it is very difficult. We only made the trip because his brother died. I say this to express how important the shower was. When we arrived the girl at the front desk, Diana, let me know they had moved the room. The new room was not handicap accessible. She then tried to move us to another accessible room but was unable to because it only had one bed. She then offered to find a shower seat. Diana was very helpful. Unfortunately, the shower seat was unstable and when I tested it it fell into the tub. If I had put my dad on the seat it would have required a 911 call to get him out of the tub. My mother and I ended up having him sit on the toilet and using a pot and wash cloth to clean him as well as we could. When I tried to call the front desk to get more towels due to the floor being wet no one answered. Later I went downstairs and there was no one at the front desk. The last thing, is that we dropped something this morning and in looking for it we found a pacifier under the couch. Definitely had not been cleaned as we have no children with us. Overall, I was very disappointed. The only reason I chose this hotel was for the suite with the roll in shower. Also, when we checked in Diana mentioned that they like to book longer stays and that sometimes third party sites book rooms that are not available. I booked the room on 2/26 for a 3/22 arrival. That was almost a month where they could have let me know if there had already been someone else booked in the room when I booked it and I would have tried to find somewhere else that would meet our needs.

Has two bathrooms. One bedroom is open to the kitchen and living room, so has no privacy. The other bedroom has a door and is adjacent to a bathroom, but is not an en suite. There is no breakfast, but a Food 4 Less grocery store and Target are nearby, and it seemed like a nice area not far from the airport.

The rooms were very large, it was like living in a 1 bedroom apartment. Everything was very clean. The kitchen had a full sized fridge/freezer, cooktop, microwave. The bed was comfortable. Very quiet, slept well. The employees were friendly, the free purified water in the lobby was great. The location was excellent, 15-20 minutes to everything we needed to do. Only a 10 min drive to everything Hillcrest has to offer including a Whole Foods. The water alternated between hot and cold in the shower so you had to constantly adjust it while bathing. It is a non smoking hotel but they have a smoking area right in front of the hotel. The smoke goes into the lobby and each time you enter the hotel you smell it. yuck.

Great hotel, very clean and comfortable. Would recommend.

I didn’t like it. It’s old & outdated. It looks like a motel. You enter the rooms from outside & there was no view just trees & trash. It’s outdated & looks like a motel.

Room was superb and staff was friendly.

Room was clean. Staff was courteous. They could do better with their TVs, though. They were very old, making the picture quality seem very blurry and faded. Also, they didn't offer any streaming platforms like Netflix, etc.

We stayed here several years ago in the two bedroom and enjoyed all the room for our family of 5; however, our second experience was awful. The smell in the room was almost unbearable, even after cracking the windows and using air freshener. We always take our own pillows and we had to wash them, along with all of our clothes (even if unused) when we got home because the smell permeated into everything. Will not be staying here again.

The hotel was contacted asking if they had 2 cribs for our twin boys. They gauranteed they did so I booked with them, upon arrival they only said they had 1 and that they didn’t say they had promised me them. After talking to manager I caught them in a lie, we had no choice but to stay. The room was full of dog hair and they said they could only clean once a week. They also allowed a drunk male to sit and drink outside the main office. We left early even though we couldn’t get a refund. If you care about your family don’t book with them.

We visited from out of town and are a family of 5. The stay was so good! The room very family friendly. I love that the king bedroom is seperate from bedroom and living room/ kitchen area. We visited Liberty Station and sea world both places were 10-15 min drive. Super nice location! Staff was also very friendly!

Friendly staff

This specific property was matching what is shown and described in the Expedia application. The stay was comfortable and very clean with the required daily essentials. Loved the stay in this property for our short tour.

Large rooms, living area with kitchen and bedroom separated by a wall. Quiet, easy access to freeway. no restaurant in hotel. Whole foods up the hill about 8 min drive with many restaurants there , and SD Health hospital same area

Rooms always clean. Supplies readily avail at front desk

The receptionist told me that they had tried to run my card, and it did not go through. However, since my reservation through Expedia clearly stated “Pay at property,” I assumed payment would be collected upon arrival not before. It’s very disappointing to have called earlier that same day, been told early check-in was available, and yet not been informed that my reservation was canceled. My family and I were in town for a special event and were suddenly left without a place to stay. Thankfully, we were able to find another hotel to accommodate us, but I would not recommend Candlewood Suites by IHG to anyone after this experience.

Property was not very clean, the people above us sounded like they were stampeding on the floor until late night and very early in the morning, the lights kept shutting off by themselves, there was construction, literally underneath my window with something that was banging the wall all day on the last day that I stayed you couldn’t be in the bathroom without the fan blaring it was connected to the light,I asked for another room they said that they were full, my grandson who just graduated From Marine Boot Camp came over we tried to get him a room, they said it was going to be $254, and only had one left, I looked online and they had one for $167, not very accommodating at all. Will not stay there again

Convenient They gave us the wrong room

Added to that, there was not one piece of information in the entire unit. No instructions for the TV, no writing paper, no local eateries, no building map… NOTHING! There was no breakfast, so we had to go to the store to get stuff to fix in the room, not that big of a deal, but I didn’t book the room for the kitchen, I booked it for the TWO BEDROOMS. Staff was friendly, the unit was clean, beds were miserably hard and we couldn’t get anything (literally) to come up on the television. There was one ice machine for the whole place, it was an elevator ride to the next floor, very inconvenient. We won’t book here again.