Hyatt Centric Santa Clara Silicon Valley

Early check in with great customer service

The stay was great. Helpful staff from even the bar to check out desk. Rooms were clean and delightful.

Rooms smell so bad like cigarettes first room we were in was so dirty as soon as we walked in couldn’t even put our bags down second room dirty sheets and bedding smelled horrible!!! Wouldn’t come here again if it was the last place on earth. They did cover the $20 parking but I should of just went somewhere else but it was last minute and I had my babies didn’t feel like looking

Everyone at the hotel offer excellent service,,,

Modern, neat, clean, functional room. The beds were comfy. Excellent stay.

Nothing It’s a very simple for party and stuff are not kind although it was almost 3 PM. They didn’t allow us to check in. They said before 4 o’clock you cannot check in that’s true and for one hour they ask another $50 which is weird although we have three rooms and there is availability. They didn’t check in us until four and they were very rude. I will never stay there. Also room walls are very tiny. It’s not comfortable. They watch too much noise from the highway. Take a chance and go somewhere else. Do not stay in this hotel.

I made a reservation for June 18–20; I paid for it at 1:00 a.m. on June 19 via Booking. The hotel sent me a message through Booking stating that my reservation had been confirmed. Booking sent a notification stating that I did not need to pay any fees at the hotel. I arrived at the hotel at 4:00 a.m. on June 19, and the receptionist, a woman named Mylette, told me my reservation had been canceled and demanded $515 from me. I showed her the receipt proving I had already paid. I told her I had already paid and didn’t need to pay again. But she insisted that I had to pay. I drove here from Los Angeles; I’ve been awake for 24 hours, and they wouldn’t let me into the hotel, so I had to spend the day in my car. This was the worst treatment I’ve ever experienced in my life. I will never, ever stay at a hotel with such disgraceful customer service again, and I strongly advise you to stay away from this hotel. The hotel is a complete disaster in every way.

Exceptional

I have a high expectation when its hyatt but since this is my 3rd hyatt hotel I checked in i guess im wrong.

Great place to stay

A beautiful hotel. Will definitely stay here again.

This is hotel is a hidden gem. The front desk young man was very professional and super friendly. The rooms are excellent- clean, quiet and extremely nice and modern.

I love the room set up, location is easy to get to. I enjoy this hotel

Room is clean

The room we had was 2 double beds and a separate living room. Room was very spacious for a family of 5. The lobby was nice and clean, quiet, and smelled great. The pool area was clean and quiet. A great stay. Will stay again.

Everything was perfect from an easy check in process to the Bar staff. Really enjoyable experience. Can’t wait to stay at this gorgeous property again!

TV didn’t work so well in bedroom but it worked in the lounge area of the hotel room. I loved how friendly the staff was and how spacious and homey the room was. Would definitely stay here again.

Having just come from an unrelated hotel property in SF that was 100% mismarketed through deceiving marketing photos, this property was exactly what it claims to be and well maintained. We had an accessibility room and it was thoughtfully laid out while also being aesthetically pleasing and comfortable in size. Very pleased.

Clean rooms, staff was friendly and very helpful. Was pet friendly.

If you are driving plan to pay for parking. Other properties from this same group offers breakfast, but this one does not. Properly was nice and clean