Wyndham Garden Schaumburg Chicago Northwest

I guess you get what pay for. The hotel wasn't clean. There was mud smeared acrossed the elevator floor that never got cleaned up. The mold in the a/c unit threw my allergies off the charts while I slept. We stayed for 5 nights, They never serviced room once. We had two beds in our rooms, one was like so "broken in" that it was like sleeping in a bouncy house. Every time my husband moved I was nearly bounced off the bed. The other was as hard as a rock and don't get me started on the lumpy pillows.

Very dated hotel with a lot of unique smells. It got the job done, but don't expect much at this stay.

The only good thing was the staff. Unfortunately, won’t be back unless it gets real remodeling. The pool was closed and amenities didn’t exist.

Superb

nothing much to say about it, regular affordable decent hotel

The hotel rooms need to be thoroughly cleaned (rugs, chairs, curtains, patio doors and sheets) or either updated. The pool was not available and the ice machine on the floor wasn’t installed. It was still in the box on the floor. Just a terrible experience and not worth money.

Beds were super comfy! Just needs some updating! And maybe some water and coffee for guests would be nice.

Room wasn’t cleaned after nearly a week stay

Location Staff was rude and inefficient, place was dirty, the matress had a hole.

Check it was fast friendly and professional. No tv asked at desk and called to see if it could be fixed told someone will be up twice no one showed. When leaving person at desk was rude

No maintenance available, dirty room

Exceptional

Passable

Passable

It was good value for money.

Staff was courteous, the rooms were generally clean but you could see the wear from use. So it's not the most up to date. Staff were courteous and helpful. My biggest gripe was all rooms were very poorly lit and pretty dark for my liking as I was working remotely from my room I prefer well lit settings. I requested multiple times for a spare lamp or a desk lamp but none were provided

Superb

The expectation I think the owners are capitalizing on the name of of the franchise, but not want to keep up with franchise standards. It’s like expecting a franchise experience but getting motel vibes. Hallways are Always gloomy, wallpapers all scuffed up and ripped up in some areas swimming pool is locked down indefinitely. They promote having a swimming pool on their website, promote breakfast. They do not have none of the above. Spoke to the manager and He says he has his team working on it. There’s no way that this place is keeping up with the franchise name they should be de-franchise and called a motel. That’s how sad it is and it’s unfortunate that every time owners like this take over franchise’s the first thing they do is strip away breakfast and amenities, and then they refused to keep up with the proper maintenance such as a wallpaper, shabby toilet don’t wanna fix fixtures,toilet handle was broken. I mean these are things that they know are not working so they overlook them and say “I have somebody working on it” l. They know what rooms are messed up. Yet they still rent it to you.

My stay was great

Make sure when checking out to ask for your deposit back they took forever to return back to my account!