La Quinta Inn & Suites by Wyndham Springfield IL

The room was clean and spacious, and the rest of the inside of the hotel seemed clean. The landscape outside was not well maintained and there were homeless people right outside the side door. (I informed the front desk lady and she didn't seem to care. Not a good look for the property.) Breakfast was not as good as expected. Few choices and only available for three hours. The one elevator was sketchy. Very jerky and noisy. Didn't seem safe and the elevator equipment room at the ground level was open for some reason.

Clean and updated!! Room 307, A/C has a bad bearing. Makes high-pitched sqeaking when fan is running.

Our check in went well and the young woman at the front desk was very kind and helpful. Unfortunately, there was a VERY strong marijuana smell and it was enough that it wafted into one of our rooms and filled the elevator. The beige couches within the suites have some definite wear and instead of replacing them, they covered the seat cushions with black covers. It’s a nice effort but the couches likely need to be replaced soon. Breakfast had a nice variety and was well stocked. Overall, our room was clean-ish, breakfast was good and the front desk was helpful. We will likely return next year on our annual trek north to Michigan.

WARNING!! PLEASE READ THIS BEFORE YOU BOOK! This property was absolutely disgusting. During check in, I had to use the public restroom because I had just driven for hours. There were bugs everywhere, the floor was slippery, and the smell was awful. At the front desk, Terri, was very rude and snippy with her words and bad attitude. I asked her if I was doing something to make her speak to me so disrespectfully. She told me “this is just my personality. If you don’t like it, that’s on you.” WOW! When I went to check my room, before I brought my personal belongings in, I pulled back the sheets to check the bed. There were live bugs, vomit, bodily fluids, and a few things I could not identify. I asked Terri to change my room. She said “no, we’re at capacity.” I then said I would like to check out. She told me I had to contact Expedia to get a refund. No problem, just give me a receipt showing that I checked out. She became more irate saying that the receipt was only going to show what Expedia paid, not what I paid. I fell silent because I was getting pissed off by now. She kept talking and trying to provoke me, but I’m a woman of God. He’ll take care of her. I got my receipt and left. When I contacted Expedia, she made it impossible for me to receive a refund for the first day, stating that the property would lose money because they held that room for me. Even though I have pictures to show it’s inhabitable conditions, they kept my money. DO NOT BOOK THIS HOTEL!! EVER!!

The staff were friendly and helpful! I received excellent customer’s service. Have no complaints!

Also loud noisy air conditioner, it needs servicing.

Pool was warm enough to swim in. Room was clean. Staff was responsive to any needs. Overall good experience.

Bed was very uncomfortable

It was good for one night . Pool was not clean. Staff was not the nicest.

Room was clean…but noisy. The AC sounded like a rocket ship taking off every time it turned on. Room was otherwise fine for a quick stop to grab some sleep on a road trip

Convenient, only complaint we had to wait to check in

Good

This hotel really caters to people traveling with pets and is a great deal for them. I probably wouldn't have chosen it if I had realized this before I booked. But aside from a little barking we slept comfortably.

There was a computer issue that the staff didn’t seem to have a work around. I’m sure it was not their fault but the need to keep your customers should be more important than using tech that has failed. Pen and paper still work.

Very good

Nothing, we never stayed there Very poor customer service, I have contacted them directly and via booking.com, on numerous occasions. They have not had the courtsey to reply to either of us. Appalling service.

I think this place is outdated and needs renovation

The AC never got the room temp below 75, no matter how much you adjusted the thermostat. Weird because it was blasting full speed and 66° when we first entered, and turned it down. The pool water was cloudy, and way over chlorinated. In fact, you could smell "chlorine" (pool odor) on the third floor. Staff was great, frielndly. The bed was soft, like a down topper, very comfortable. Mattress contained in a protective bag. The breakfast area in the lobby was very good and very well stocked. The lobby and halls were very clean. In some places the wallpaper poorly adhered along the top and seams. Ice and vending well supplied. No sign of mold or mildew in our ice machine (yes, I checked - bad experience elsewhere). All in, not a bad deal. But pushing the price point. We would stay again.

All was well. Staff seemed a bit overwhelmed.

This hotel was much nicer than I expected it to be. Very clean, and very friendly staff.