Extended Stay America Suites Phoenix Airport Tempe

My stay at American Extended Stay was honestly pretty disappointing. The room was dirty as soon as I walked in—the floors looked like they hadn’t been cleaned in a long time, and there was a strong, unpleasant smell throughout the space. It made the whole experience uncomfortable and hard to relax. Cleanliness is the bare minimum for any hotel, and this place definitely fell short. I wouldn’t recommend staying here unless they seriously improve their maintenance and housekeeping.

Property is a bit run down and there are sketchy people around. Staff is very friendly however. Room was ok - clean but no amenities really and old mattress. Air conditioning worked ok. Parking is free.

I would stay here again.

I enjoyed every minute of it .

When we got there to Check in all room were sold out with the one room with AC conditioning. The only room that was available was a single bed. With no room for my family of five. Gave the run around to other locations with the same situation due to no double beds got sent to two other locations in the area. With no luck

Bad

Exceptional

This place was disgusting dirty and scary to even stay one night at! We took one look at the room and looked for a different motel and left. There was dog hair food and bugs all over the room.

No dishes or utensils in room even requested. Water been stop several time because other room has water leaking.

Exceptional

We paid for a night and walked in and right back out! The smell, the look, the insecurity we felt! Also front desk, unexistent. We did late check in nobody could help us.. just terrible experience overall

Good

Ok, this is not really a hotel for vacations, it felt more like temporary housing weekly rental. The area was quiet, close to the freeway, sort of industrial but not in a bad way. But the hotel right away gave off weird vibes. “Guests”, residents, hanging out in the lobby and parking lot. The room was relatively clean, but the whole place had sort of a worn, grimy feel. Odd smells. Went out for a while, passed through the lobby, same people hanging out. Came back later, same people, still there enjoying the common space. The kicker was that later that night staff notified everyone that the water would be off for the rest of the night until sometime the next morning. No water. No faucets. No showers. Empty toilets. Sorry guys. Something had happened earlier, a fire alarm maybe, police were involved. Super inconvenient and off putting. The next day no shower or clean up, just packed up and left. Wouldn’t recommend.

Exceptional

Drug deals going on outside 8’ the hallways, it was soooo dirty! It was just disgusting and awful we were there 2 hrs And left.

It was fun. The breakfast though wasn’t a buffet

Bad

They said we where smoke when I have ashma

The hotel was dirty. In our first room, the refrigerator was dented. The mattress on the pull out couch didnt fit the frame. There were dirty fingerprints everywhere. There were no clean sheets and there was no on/off switch on the AC. (The thermostat on the wall had been broken off by a previous guest.) The floor hadn't been swept. Breakfast consisted of fruit bars and oatmeal. However, there were no spoons for said oatmeal. Apparently our first room (Room 133) had a leak from the above room, which came down to our room. It was fixed but the room was left in dire shape and not cleaned up. It shouldn't have been made open to a guest. They relocated my family to the room next door which was a little better. The front desk staff stated that they would credit us for the first night. When you ask for clean towels, housekeeping gives an attitude. Apparently, the staff live at the hotel. Many folks with dogs live at the hotel as well. I had a homeless person tell me that the hotel was below their standards. It's not a family establishment. We were in town for a youth baseball tournament that we decided to go to at the last minute. This is a shithole hotel. Don't wait to book last minute. Spend a little more money and go elsewhere.

Clean room friendly staff