Home2 Suites by Hilton Phoenix Tempe, University Research Park

Home2 breakfast has great healthy choices. The property was clean and inviting. The amenities were available and easy access. The room was pretty clean but needs extra TLC with checking the sink and facets for working conditions. My kitchen sink had a plumbing issue and couldn't be resolved until late the next day. Boss and maintenance should be available and responded to these emergencies 24/7. Parking can be improved with providing more available spots for handicap persons on Home2 side. Overall this is one of my favorite places to stay when visiting AZ. Staffs are friendly but can use some training in English for housekeeping dept.

I suggest friendlier service at the front desk.

It was good food, parking was a little annoying.

Great gym, clean pool and hot tub, safe neighborhood for walking.

They charged $10 a day for parking in a wide open parking area. The sofa in the room needed cleaning and the comforter on the main bed was soiled. We didn’t even see a room cleaning person the 3 days we were there. No one ever knocked to ask if we wanted the room cleaned.

It was a great stay overall. I was a bit upset that I had to pay for parking, which I felt was unnecessary considering how much I was already paying for the stay plus the amenities fee. The staff were very kind and helpful and the room was reasonably clean. Overall, I’d stay there again.

Staff was less than friendly at check in. Appeared to be annoyed by our arrival. Parking costs $10 per night (not advertised).

Breakfast could’ve been better

let's just say we skipped it after first day.

Oopooojixoliii

We had to ask after being there for 3 full days (going on 4) for housekeeping to come in and change bedding and give more towels. Front desk was very nice along with kitchen staff during the continental breakfast. However, the hot items on the breakfast weren’t good and were barely warm. I didn’t expect much from a continental breakfast but the eggs were very powdery.

Noisy room. Requested different room but was denied.

Paid parking, not advertised, we didn’t pay anywhere in the city to park except our hotel! Also this hotel is connected to another more modern one. It was clear at check-in we were not a priority the other hotel was. The room was outdated and could have used a refresh top to bottom. Not what we expected when booking.

Room was clean. Staff were friendly and very accommodating.

The staff was great!!! We had booked 5 nights at a different hotel and when we arrived at 2 am it was dirty, and didn't feel safe. The Home2Suites /Garden Inn staff was able to get us in and even got us checked in early so we could relax after the terrible night.

Location is terrible as constant noise from highway make it very difficult to get to deep sleep. Also there is no need to charge for parking as we are far from campus and parking should be free.

Poor

Yes

Location near the ASU research park very convenient. Didn’t like that parking fees were separate—not included in room rates.

Didn’t like that parking fees were separate—not included in room rates.