Comfort Suites The Colony - Plano West
About Comfort Suites The Colony - Plano West
This hotel in The Colony, Texas is 5.2 miles from Dr. Pepper Ballpark. The all-suite hotel features a fitness center, free Wi-Fi and spacious suites with a microwave and refrigerator. Decorated in warm colors, each suite offers a separate sitting area with a work desk. Cable TV and a coffee maker are provided and the bathrooms feature massage showerheads. Comfort Suites Near Stonebriar Mall has an indoor pool and business center on site. A continental breakfast is served daily and guests can find free coffee and newspapers in the lobby. This Texas Comfort Suites is just 1 mile from Hawaiian Falls Adventure Park. Allen Premium Outlets Mall and the Cavanaugh Flight Museum are a 20 minutes’ drive away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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I have never left a review like this, but I would not encourage anyone to stay here. Nothing you see in the picture is real. There is no pool, no hot tub, no exercise room or treadmill- all of the reasons we chose this location were nonexistent. My daughter bought a Reese's and the guy tried to charge her $6 thinking she wouldn't know any better. She immediately said 'no, your sign says $2,' oh yes, I'm sorry. No, you're sorry you got caught. I didn't know it, but the ppl we were traveling with attempted to buy something small as well, and the guy tried to charge them $12! Several areas had chipped paint and holes. The only good part of the stay was the cleanliness. The two housekeeping ladies were extremely detailed and our room smelled amazing.
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Free Breakfast Nice Customer Service
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I will not recommend this to anyone!!
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The hotel can improvise on a lotnof things
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We tried to check in early. They told us it was going to be an additional $50. We agree to the terms and at the end they charge us $60 very disappointed. And top of that after our second night, our room was infested with cockroaches. It was pretty disgusting. This will be the last time we go to this hotel.
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Pool was closed , window leaking and ants on the wall .
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Perfect little spot along with clean rooms
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Other than that the room was nice and chilled coming in late, dark, quiet, and a comfortable bed (pillows weren’t my favorite, and no variation between them as far as fill type or soft to firmness, but I’m particular and always bring my own).
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I will not be staying here again. The carpet in my room was so dirty, the water from my shower turned black when I stepped in. The bathroom door was missing hardware, so I could not shut the door. The toiler paper dispenser was rusted and disconnected from the wall. The bathroom exhaust fan was not working and the vent was rusted. The air conditioner could not keep up to the temperature setting. Staff seemed disengaged from guests - on their phone in the lobby instead of behind the desk. Bad experience and not worth the money paid.
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Check in was good and the young lady working the desk was friendly. That was the only good part of the stay. The continental breakfast was poorly maintained. The building is rundown. There were wires hanging from the ceilings. The bathroom was disgusting and in dire need of a renovation. There were some sort of flying bugs, probably gnats, all over the property. The pool was not available and the excuse was it was being remodeled, but there was no visible work being done. The property was apparently owned by the usual suspects that are notorious for running a poor establishment. Come on Comfort, do better. Do not get your room here.
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Both blankets form and coffee maker was disgustingly dirty and breakfast was incomplete housekeeping is foul mouthed Place smelled of pot bad!
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This hotel was run-down. Upon walking into the hotel, it smells of mold. The elevator was never cleaned during the 3 days we stayed! Let's start with the room! In the bathroom, the toilet was loose the toilet paper holder came out of the wall. GROUT VERY DIRTY! Next half the room floor was soaked by the window ac unit again mold in the air .. The beds had stains and smelled of body odors.. 100% the worst property I have stayed in .
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Same breakfast every day, needs some changes
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Filthy
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Room was okay, beds were comfortable. They said the pool, gym & conference room have been closed for a few years which could be noted somewhere.
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The carpet wasn’t clean and our feet were dirty walking around barefoot in our hotel room.
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Cockroach
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We needed sheets to put on the pull out sofa. I went downstairs, and there was no one working the desk. I called out and no one came. I even called the hotel and it wouldn't let through to the front desk.
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Nothing Hair on the toilet and tube
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The location was good and hotel provided what we needed. However I found a HUGE dead roach in my room and there was no hand soap. When we noticed our room didn’t have soap upon check in we asked for some from the front desk associate. We were told “there is body wash in the shower….”
