Hyatt Place Tucson Airport

I forgot an item in my hotel room and the staff at Hyatt Tucson was amazing and called me so I could retrieve my item! Absolutely fantastic customer service!!!!

Exceptional

Passable

Exceptional

Exceptional

The hotel is a nice building, but very poorly maintained. There are stains all over the chairs in the breakfast eating area. There were signs of damage all over the place in the rooms and in the open areas. I had problems with the shower, not draining and with one of the lights and they’re not working. I told the front desk about it and they made a note for Maintenance to take care of it, I watched them write it down. But Maintenance did not do anything about it that night. I had to remind the front desk again in the next morning and then Maintenance finally did something about it. The front desk staff were very nice and helpful. But the ownership clearly does not care about taking care of the building.

Close to FSI No lighted sign for arrival!! Recently rebranded and nowhere near Hyatt standard

The hotel photo looks nothing like the real building. The hotel needs to reflect the real building.

Easy access and easy check in There wasn’t anything to not like

I love that the place was 5 mn away from the airport. The staff was courteous and very helpful. The breakfast was great especially when you have to fly and will be subject to airport food (fresh fruits, eggs, sausage, cereals, freshly pressed juice etc). The room was great spacious and large enough for two friends with différents sleep patterns. I love that there was a nice sitting area with a comfy couch separated from the rest of the bedroom by a beautiful screen. The air conditioning system was very loud. It did bother me (I am a light sleeper) but it did not bother my friend (heavy sleeper)

Very good

The breakfasts. The hallways smell like mildew, the property is not like the other Hyatts seems like a previous hotel. Our room 421 had black mold in the bathroom. We spoke to the attendant Daniela and was told I’d get a refund, they told booking they couldn’t come to an agreement and only got $21.69 from booking…

Comfortable sectional sofa and beds. The little kitchenette was handy. Staff were very helpful to allow me to keep my same room throughout my stay. It was a little crazy since it was college graduation weekend. Bathroom needs an update, but it was clean. A comfort height toilet would be nice.

Exceptional

Not clean at all and unhelpful staff

The staff was great. Pillows

N/A Scheduled late at night Arrived late to find out the hot water had been out for a few days with unknown time of repairs. Would have been nice to know when it let me schedule it. Would have scheduled somewhere else as I did. Got to bed at 2:00 AM somewhere elde

The weekend was 92 degress, The pool was closed due to not meeting the inspection, We were disappointed it was hot and wanted to jump in the swimming pool. All was good except there was no towels in our room, and the Ice machine was broken in our floor we had to come down to the main lobby to ask for ice,

Air conditioner makes lots of noise even I set to 75 degrees.

Swimming pool closed, no bar, no restaurant. 2. No hot water