Royal Sun Hotel & Suites

Good location..helpful staff..and a very nice room. I recommend

Place is affordable and clean, however my room basically lacked electricity. There were places to plug in my devices but no power.

I love the location and establishment. The floors could be cleaned so when I walk around in my white socks they do not turn black and all but two days of my stay I had to call/go down to the office to get room supplies that housekeeping neglected. I found that former annoying and the latter unacceptable.

Exceptional

Unfortunately no microwave and didn’t clean it made bed when out somewhere then returned room didn’t do anything at all

Staff was very helpful and courteous. Room was clean. I was able to park in front of our room. Bumsted’s is next door and has excellent food. The pool and hot tub were clean and nice.

Very pleasant experience need more tv channels

Easy parking next to my room. Very clean room.

It’s always clean and it’s a skip away from 4th Avenue and downtown Tucson. Room was clean and the bed was comfortable.

Just make sure the air worksl the television works . Had to move twice to get a good works good

Breakfast buffet made bigger, extend hours more variety

Very helpful staff

I had a great experience

The linens were okay and the bed was fine. The pillows needed replacing though. Upon checking out, I asked where the "buffet" breakfast was as advertised on Hotel.com. The front desk person pointed it out and I almost laughed out loud. It consisted of a loaf of bread next to a toaster, 1 apple and a coffee dispenser. There was no "buffet", no "continental" type of breakfast, just bread and coffee. Hotels.com or the hotel should be ashamed to advertise it the way they did. It was a total joke!

I loved that it was really quiet and peaceful. I enjoyed the pool. I didn’t like the breakfast and that is a lot of homeless and addicts around the area.

Bed bugs no amenities

Yes it’s very good place and very cleaned outside. The room are very cleaned. Front desk staff are friendly and helped with card issues. Lobby are cleaned. We will return next time. Housekeeper are friendly also.

LIVE BED BUGS IN THE BEDS. We brought this to the management's attention (I literally caught one of the bugs and brought it to the front desk in a cup and showed her the fresh bites on my arms). We checked out of our hotel at around 11pm due to this. Manager was not on site so, this was dealt with through whoever they had working the night shift. The next day, I called to actually speak directly with the manager and she said she "found no evidence" of bed bugs in our room and said that a professional would have to inspect the room before they could give me a refund. Ridiculous, considering I brought the live bug to the girl at the front desk and had fresh bites all up and down both of my arms. And on top of that, our feet turned black just from walking around in the room. Disgusting place with no care for the customer. I will update my review if/when I hear from management regarding my refund.

It was clean.

When we checked in I was given a key to a room that when I unlocked it, was obviously occupied. We had to settle for an upstairs room. Apparently there is no room service (towels or coffee) unless you ask before 11 am. Woman at the desk was rather rude when we asked. One day we did get service (without asking) but the towels we got were all bathmats. Hard for my tall husband to deal with. Other days there was no coffee or bed made, etc. No breakfast options but stale tiny muffins. No coffee outside the room. I would not stay here again and can not recommend it.