The Founders Inn and Spa, Tapestry Collection by Hilton

Clean room, professional staff, manicured landscape and excellent breakfast

I think for the price of the inn the experience should have been better.

Met all our needs!

We had a corner king studio that was actually pretty large and conveniently located on the property. I would stay there again.

The room was clean and very comfortable.

Great stay! Clean, quiet, enjoyable. Definitely stay again.

This was our first time staying in building 4 and it was really peaceful. The room was clean and cozy.

Really a nice hotel. The staff is very helpful. A bit far from the Virginia Beach(20 min drive), but it is worth it, by all means.

It is a lovely building and the room was great. Amber was a fabulous help when we couldn’t get our room open- thank goodness she was walking by! She tried it as well, and then called maintenance for us. A gem. The pool is really nice- super large and two lifeguards!!!! The towels were beyond small, but we got extras from the desk. Everyone we interacted with was amazing and I loved the two queen beds in the room. But the affiliation with Regent was troubling esp the letter right by the doors in the lobby, and we felt on edge throughout the visit.

Everything the bed the room, the grounds the food That is could not order breakfast on Sunday

The location relative to our planned events was great. Plenty of restaurants and shopping, good access to the highway The room we reserved was not available when we arrived. They offered us a free 'upgrade' to our room. Turned out there was a dog show in town and the hall we were 'upgraded' to was full of show dogs. Barking. A lot. A big bucket by the door of the building for aninal waste baggies. The ice machine on our floor didn't work. The door of our room was hard to open, it was like we were on a wing that hadn't been well maintained. Staff completely ignored complaints at check out.

We did have some issues when we stayed there but the staff did everything they could to accommodate and make things right. We would definitely stay there again. Amy at the front desk was great.

When we arrived, the room had a strong odor that smelled like dog waste mixed with chemicals, as if something had been sprayed to cover it. About an hour later, I found a dead roach on the floor. I went to the front desk, showed a photo, and asked to switch rooms, but was told that was not an option. The only solution offered was to send someone to remove it, but we had already taken care of it ourselves. Later, we opened the mini fridge and found food left behind from a previous guest. When I threw it away, I noticed another bug near the trash can. Since we had already been told we could not switch rooms, we handled it ourselves. That night, I found a live centipede in the shower. At that point, we had found three different bugs in the room. I went back to the front desk around 11 p.m. and again asked to switch rooms. The employee apologized and said this was not Hilton standard, but we were still not moved. The room also had no working air conditioning, and the pull-out couch was extremely uncomfortable with springs that could be felt. We did not sleep and checked out Saturday to stay at a different Hilton. We were told we would at least receive half our money back, but that did not happen because we supposedly refused housekeeping. The issue was not just cleaning. It was the overall condition of the room: odor, bugs, old food, no air conditioning, and an unusable couch.

Clean. Great breakfast. On site spa was excellent.

One of the most beautiful places I e ever stayed. The food was amazing. The gardens were gorgeous.

Warm welcoming environment Food and bar service Nothing

Beautiful venue! Front desk was friendly and helpful. Met this wonderful waitstaff from Kenya while having breakfast! So attentive and friendly.

The gardens are beautiful.

Room was spacious, clean and the mini fridge worked well accessing staff was quick and our request for extra towels was delivered quicker than expected. That we couldn’t get room service for Sunday breakfast

It was unacceptable to us that we couldn’t get a fresh cup of coffee in the morning. We were told at the desk at check in that we could pay for a cup at the on site restaurant. When we went down in the morning the restaurant wasn’t open until 7am. On our multi state travel itinerary this is the only hotel that didn’t offer fresh coffee in the lobby. Deal breaker? For us yes.