Extended Stay America Select Suites - Wilmington - West

Room was clean and it wasn’t nosey. Staff was friendly

The hotel smelled and the rooms were disgusting . Dirty blankets and pillows full of stains . Walls and floors were dirty . Didn’t even stay . Walked in and seen it and immediately left. Looks nothing like the pictures online . And was not able to get refund

Was unable to have a key/ card for my room due to some technical difficulties. The guy working the front desk name Patrick was very kind. The room was ok but defiantly not fully clean. The toilet and outside of the refrigerator was very dirty. Weird noises near my door at night. Was unable to check out due to no staff around 7am.

Would like a refund for half my stay. There was mold in the room. Which is the franchisee fault. Not the employees. I wouldn't of asked them to clean up mold.as sick as I got and as kind as they were Upper management, dm, cfo. Needs chemical bio hazard clears. Despite the conditions the staff stays positive

Wouldn’t come back the sheets were not clean the proper small straight like cigarettes

Nothing did not stay got refund because it had bed bugs. Bed bugs

The staff They had crackheads in the parking lot , roaches in the room . I tried to get in the door and the lock fell off , people sitting in the cars looking sketchy

No breakfast no pool alot of drugs prostitution not one thing was good in this hotel would love to have refund Everything

It was very disgusting. There was like mud on the side of the fridge and on the microwave it said there was a $250 cleaning fee if it was used mind you this refrigerator beside of it looked like it had been in the Warzone. There was some bugs in the room. I did not feel safe and it felt nasty so I ended up leaving as soon as I pretty much checked in and went and got another room at another location and lost my money on this place so I never again will I be there

Absolutely nothing It was very disgusting. There was like mud on the side of the fridge and on the microwave it said there was a $250 cleaning fee if it was used mind you this refrigerator beside of it looked like it had been in the Warzone. There was some bugs in the room. I did not feel safe and it felt nasty so I ended up leaving as soon as I pretty much checked in and went and got another room at another location and lost my money on this place so I never again will I be there

No breakfast at all and was stated on the site, very disappointing Outside doors did not work, bugs in the room, NO BREAKFAST AVAILABLE

We were suppose to get a queen bed, got a full size bed. I tried to call the 500# to check out. It was after 10:00 before someone was at the front desk. The smell of pot was strong.

Cleanliness and great staff N/A

Exceptional

Good

Passable

Once I got there I asked about towels and to have my trash taken out, bed made, and my towels replenished they said they don’t do that but every 2 weeks that I have to pay for my towels or do them myself if I would have know that I never would have booked there the room was not very clean and there was puke on the floor in the hallway it sat there for two days. I did not like that I felt unsafe because there were drug deals going on in the parking lot. The bed was so uncomfortable that my hips started hurting and I went to the manager and asked him if there was something he could do and he pretty much laughed at me. There were homeless people staying there and hookers where walking in and out all the time not to happy about staying at this hotel. I don’t have any photos of what I mentioned sorry.

Have roaches bad They had roaches

Bad

staff was helpful trying to get me into room. put me in two rooms that already had occupants