Extended Stay America Suites Wilmington New Centre Drive

The building was real clean along with workers and their Uniforms.The place was clean with excellent food service

There should be a minimum standard “breakfast included.” This hotel made us feel uncomfortable, offered only muffins for breakfast, and was way overpriced. Stay somewhere else.

Breakfast was minimal grab and go. Muffins, and dry pastries were offered with coffee and tea. The cleanliness of this place was below my personal standards. We always strip our beds upon departure... and found a dirty, used towel underneath where my partner slept the night before! It was an unpleasant discovery to say the least. When I disclosed this the front desk upon check out, and he asked if I knew who cleaned our room. Well, the rooms envelope told us who it was. Upon that further information, he seemed unsurprised and proceeded to ask me to leave a review. No refund or any other type of compensation offered.

Coffee ☕ Y Y'all need a bath room in lobby! And a ice maker and a swimming pool

Nothing The smell, the rhythm I’m, the A/c smelled, the whole place was dirty, and random items were left out in the lobby. People smoking drugs outside

I was yelled at by a member of staff in front of a so called assistant manager however nothing was done. Both me and booking.com attempted reaching the general manager but calls were not returned to either. The whole situation made me uncomfortable but I was unable to leave because my requests for a refund were ignored.

However, I would not choose to stay here again. Upon check-in, the front desk had me sign a strict no-smoking policy, yet when we entered our room, there was a noticeable smell of cigarette smoke. As a parent traveling with my children, this was concerning. Unfortunately, it was late in the evening and we weren’t able to make other arrangements, so we made the best of the situation for the night.

I’ve been to many extended-stay properties and this has yet been the worst. At first glance, it seems OK but then you feel like you’re walking into an old motel. The smell that comes from the very dirty carpet in the hallways is atrocious and it gets worse as you walk into the bedroom. My bedroom had a very strong smell of urine by the closet area.It’s almost as if they haven’t had the carpet cleaned in a very long time. This is the property that accepts pets and I can only imagine what happens in these rooms. Everything else in the bedroom seemed pretty clean, although I did find a cockroach crawling on the desk chair in the room. The staff I would say were OK. I had actually extended my stay and called the Front Desk past 11 AM to informed them that I had extended my stay online and they we’re able to answer my question but I will say that the Tone was very much pressing, and in less than a 10 minute. Had called me twice to make sure I come down to the front desk to add a card for incidentals when I was already staying in the hotel and told them I would be coming down.

Clean room. Friendly staff. Some modern updates needed, but overall no issues

The young lady that checked me in after hour's was so polite & helpful. I've stayed in alot of hotels and this *Extended Stay* provided all my needs. Thank You..

The location was close to family and shopping. The rooms were extremely dated. The rooms were not clean. My family member had to be moved because the room was not clean. A staff member told my sister, "we can't keep moving rooms."

What amenities? You had to take out your own trash, exchange 1:1 dirty towels, etc, and change your own sheets. It was dark, smelled. Staff was quick to tell you what you, the guest, needed to do, but completely unhelpful otherwise. When I took my sheets to exchange, first, I had to wait 15 minutes for someone to even show up at the front desk and then I was told they were too busy to give me clean sheets. It took them almost 2 hours to bring sheets to my room. You had to ask for dishes and coffeemaker if you wanted one. It felt more like a rooming house instead of an extended stay hotel. Keys often quit working randomly. Oh, almost forgot! The first night there I saw a full sized rat running along the outside wall away from the entrance area. NEVER AGAIN

Good

This location informed me upon my arrival that my debit card wouldn't be accepted for incidentals because it was an online bank. Other online banks include Chime, Ally, etc. Please make sure you have a credit or debit card from a brick-and-mortar bank location. If we didn't have another card on us we would've been hours from home without a hotel room on a holiday weekend. This rule is not on the listing nor is it posted anywhere by the front desk, or on the hotel's website. It's an annoying surprise you get to figure out when you arrive.

Pool Elevator

This is the worst excuse for an extended stay place. Absolutely no amenities. Zero. Zilch. Might as well be living in an apartment. You have to take out your own trash, ask for dishes, exchange dirty towels/linens for clean. Had I realized I was staying in such an awful place right away, I would have moved. By the time I realized it, it was going to be too much of a hassle to move and get some $$ back. I don’t know about other Extended Stay America properties but this is a big fat zero

Only one elevator operable at time of my stay

The property was great location. The rooms were clean. My room experienced power outage. Front desk staff was excellent with handling the situation. They moved me to another room two rooms down. Only one elevator operable at time of my stay

no seating ares outside

Superb