Park Plaza Hotel

It was a great stay, just felt a little hot in the room. Would definitely stay there again though.

I understand the hotel is historic and that’s part of the reason we chose this property but like others have said it’s dirty and in need of deep clean/ Refresh. We booked for 2 nights and left after the first. Reception didn’t seem that surprised when we told them the reasons we were leaving & they never offered us any refund (which I understand when the booking is not refundable) however when it’s down to the state of the place it shouldn’t be the case. I wish I’d read the reviews on here before booking. We paid for a balcony however be aware the balcony is one long balcony that runs past every upper room so no privacy as shared with everyone else and is generally not well kept! The room is quirky nothing level etc and old fashioned which I like but the fact that it’s dirty and the bedding marked / dirty is inexcusable. Windows dirty inside and out Cobwebs on walls Shutters that don’t stay shut General maintenance - just laziness could be such a wonderful place.

Room clean air conditioner ok

hotel close to shopping

With some improvements in housekeeping standards and guest amenities, this could be a much better experience. The hotel has great potential, but currently falls short in a few important areas.

Exceptional

Great location and balcony. Bathroom limited.

For the value the property is perfectly adequate. Staff was available if needed. The rooms are as quaint as they were when the hotel opened in the late ‘70’s. The location is the real asset of this hotel, you are right in the middle of all Winter Park activities.

It was a lovely place and I’m definitely going to stay there again!

Exceptional

loved the balcony and location!

Old hotel, small rooms with minimal amentities. We arrived a day early by mistake. My error. They, however, would not let us use our reservation the day we arrived even though they had the same room available and made us pay for an additional day. We stayed one night and had to pay for two.

Termites in room on bed. Showed staff and they agreed it was termites. They said they would credit one night. More termites Saturday and Sunday. Will not book with hotels.com. Great location and nice staff but hotel very old. No water in room, no safe and old elevator slow; carried large luggage up stairs. Do not post and hope hotels.com does credit my account. No a person to complain but it was a dirty hotel. So disappointed and not a happy customer.

Great location, but very overpriced for what you get. Valet is parking is very misleading. When checking out was told it was too early for valet parking and told where my vehicle “should” be. 2 block walk in the dark at 5AM in a town I do t know is not what I expected for valet parking for which I was already charged. The desk attendant refused to remove the charge and was rude. To their credit, when I arrived home, I did call. They apologized and refunded one day of parking.

Old world charm. Location. Furnishings. Balcony overlooking Park Avenue. Too old and not very well maintained. Famous elevator non-functional. Some mold un bathroom tiles.

Nice staff, good air conditioning but other than that not much to write home about. Room furnishings looked like they were bought at a garage sale.

Adorable quaint place

Their bedding.

The whole place needs TLC. Staff could not possibly be nicer. It is time for a small fridge in the rooms, … crucial nowadays. Again, we love the place and love the staff. It’s definitely time for a little updating

Very good