Hyatt Centric Old Town Alexandria

the room not being ready wasn't that big of an issue things happen the not having any regard for it being a inconvenience in a hospitality setting is the bigger issue. And why they couldn't have called to let up know the rooms would be delayed when it was earlier would have been appreciated, we could have changed our plans accordingly. the room was fine clean comfortable

Small but nice room. Hotel is walking distance to many shop and restaurants.

It was really clean

Valet parking

This is in an excellent location in Old Alexandria—quick walk to the Metro and an easy walk to the riverfront. Nice, clean, comfortable room with a very attentive and helpful staff.

I loved the location of the hotel. It was in the perfect area near a lot of shops and restaurants within walking distance. The walls were so thin I could hear my neighbors all night until the early morning.

Exceptional

Good

The portions were more than satisfactory and very delicious.

Exceptional

Superb

All of the staff at the hotel were very nice, polite and helpful. I would stay there again with visiting that area of Alexandria.

Exceptional

It was close to places to eat as well as walking distance to Amtrak The lobby didn’t have air

The clean and well kept The staff charge me $8 dollars for a 50 cent bag of chip and 60 cent soda when ask about it he said this is the hotel price. To make matters worse no breakfast when I paid for it!

Exceptional

Superb

Nothing I booked this property specifically because it appeared in my Booking.com search results for hotels offering **free parking and free breakfast**. Unfortunately, my experience was extremely disappointing and did not match the expectations created during the booking process. Upon arrival, I was surprised to find that the hotel had **no on-site parking area whatsoever**, not even a designated space to temporarily unload luggage during check-in. We were forced to stop on the street and unload our bags while blocking traffic, which was stressful and inconvenient. The disappointment continued at check-in when I was informed by the front desk staff member, Micha, that parking was available only through a separate arrangement at an additional cost of **$45 per night**, and that **breakfast was not included**. This directly contradicted the reasons I selected this property in the first place. While the hotel itself may have other positive qualities, the inaccurate or misleading presentation of key amenities significantly impacted my stay. As a traveler, I rely on the accuracy of booking platforms when making decisions. Discovering that two of the most important amenities I specifically searched for were unavailable left me feeling misled, frustrated, and disappointed. I strongly encourage the hotel management and booking platforms to ensure that amenity listings are accurate and transparent so that future guests can make informed decisions and avoid similar experiences.

Exceptional

Location No hot water