Hilton Garden Inn Dallas-Allen
About Hilton Garden Inn Dallas-Allen
Located within 6 miles of Historic Downtown Plano and 20 miles of Mockingbird Station, Hilton Garden Inn Dallas/Allen provides rooms in Allen. Featuring an outdoor swimming pool, this 3-star hotel has air-conditioned rooms with a private bathroom. Guests can enjoy American dishes at the restaurant or have a drink at the bar. At the hotel, each room is equipped with a desk. Guest rooms in Hilton Garden Inn Dallas/Allen are equipped with a flat-screen TV and free toiletries. At the accommodation guests are welcome to use a hot tub. The reception at Hilton Garden Inn Dallas/Allen can provide tips on the area. Preston Center is 20 miles from the hotel, while Southern Methodist University is 20 miles away. Dallas Love Field Airport is 24 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
-
It was clean well kept the desk staff was extremely helpful and caring it was a great day we have already rebooked for our next trip
-
Rug in room, no shampoo
-
Room was clean great location
-
Clean room
-
Overall well maintained and clean property. No free breakfast and no room service.
-
Location Very old and pool wasn’t operating. Only one elevator was operating.
-
Location was nice. Buffet was good. Pool was out of service during our extended stay. We were not informed about this prior to our stay. Was notified that hot water would be shut off at 9am and took a shower at 6am instead and the water was cold. 8:30am, after using the toilet, the tank never replenished and we did not have ANY water to wash hands or use of the facilities after then. My husband couldn’t use the bathroom after me and he had just ran 5 miles and needed a shower. Thank goodness we had bottled water so I could wash my hands. The AC unit was very loud, so much so that we had to turn up the tv when it kicked in and it provided three nights of interrupted sleep. Also, our room was not located per my specified preferences being a rewards member; located next to elevator/ice machine… Very unpleasant experience and not up to par for Hilton properties. I have been a rewards member for many years, and the front desk, when they were actually at the desk, said they were unable to compensate or help us in any way. I had been a front desk employee in college and we were given empowerment to make the customer comfortable and execute top customer service at every turn; it saddens and upsets me that Hilton doesn’t provide their employees that empowerment to their employees and provide adequate customer service to their guests. I believe this would help their employees feel better about the customer service ability and have the power to implement on Hilton’s behalf and provide more than just a cashier’s position. I pride myself on providing great customer service with any job I do from when I began working in my teens up until now. Hilton might want to explore getting back into the customer service business since the competition is so vast for people like me to look elsewhere.
-
Everything was excellent!
-
Only one elevator was working causing much waiting and pool was closed
-
Quiet I was told I would get the $30 and $20 deposit s back but never did
-
I was told I would get the $30 and $20 deposit s back but never did
-
I didn’t like the fact that the faucets were loose the bathroom door had a big hole in it and the crack of the shower was dirty I didn’t like the fact that someone had tampered with our door knobs a couple of night (they Might have been drunk ) however making the door knob loose and the next door to us was extremely loud the whole time we was there.
-
I stay here every time the Dallas card show goes on. Great staff and very helpful.
-
Having to pay $3.00 for a bottle of water. It should have been free.
-
Good overnight stay.
-
Location Had water heater break down. No hot water at night. However issue was resolved and had hot water next morning
-
Love this place
-
Nice place
-
Good room
-
Would have been nice to know ahead of time that the pool and hot tub were closed for renovations and have been for over a month now. The whole reason we chose this hotel over others in the area was because it stated there was a pool and hot tub available. Bed was hard and uncomfortable. The hotel itself was clean and well kept however you could hear the traffic on the highway all night. Staff was friendly.
