Disney's Grand Californian Hotel and Spa

The reason I give a terrible rating is because we had somebody who was a smoker of cigarettes and marijuana below us and it kept wafting into our room. We alerted security and they couldn’t locate the people so they offered to move our room when they moved our room the room they moved us to the air conditioner was broke, and the technician who came in his name was Mark was extremely rude. Didn’t identify himself two steps into the room, began telling us that the reason the air conditioner wasn’t working was because the sliding glass door was open, but the sliding glass door was open to try to cool the room down because the air conditioner would not turn on he had to bypass portions of the air conditioner to get it turned on because it had nothing to do with the door on top of all of that when they moved our rooms, we asked the Bellman to come up and move our luggage and David at the Bell desk told me that they were too busy right now that we could wait and somebody could come up an hour later, and then he proceeded to tell me that it was a very busy time of day. Disney needs to work with their staff members on their customer service and courtesy I do want to give a shout out to the front desk, manager, Kylie, who was outstanding in her job and contact with us

Access to the parks

Staff incredibly friendly and helpful

We always stay here whenever we go to Disneyland . It’s best in terms of proximity and the rooms are very spacious too . Nothing can beat the location and service !

The staff makes the entire Disney experience almost worth the cost. We had a great time and the great service started when we arrived at Valet and ended when we left from Valet.

Overpriced

Great stay

I liked everything about it

We had mold in each room we stayed in and were sick throughout our entire stay. Such a tired hotel especially for the price

If you are visiting Disneyland and can stay here, it’s absolutely the best option in terms of proximity and park access. There’s no contest. They also have great amenities and dining options onsite. Extremely family friendly with very quiet rooms.

We felt pampered and cared for every step of the way!

The room pillows were too thick and firm, which made it uncomfortable to sleep. The hair conditioner didn’t work well and left my hair feeling messy, almost as if I hadn’t washed it. Not having early entry to the park was also disappointing. Everything else, however, was great.

No bad

Had a wonderful time with our kids and grandkids

Excellent staff and everything else! We wanted for nothing. I will say make sure to make dinner reservations because there isn’t anywhere to walk in.

Enjoyed a wonderful Mother’s Day weekend stay.

Its Disney!

I really recommend this place

I love this place so much. It's like a dream. The rooms are small for the price but the ambiance and proximity to Disneyland is perfect. If you have the funds and want a luxury place to spend your time and feel like you're in another world for a little bit, then this is perfect.

Great staff hope pluming issues were resolved. I never expected to have back up water coming up on my first stay,