Austin Southpark Hotel

Good value, nice location. Nice service.

Very good

Exceptional

Very dog friendly is a plus. Great location to walk them around safely. I enjoyed the gym, felt safe with the windows. Will return on next visit.

It was clean quit and all the staff were awesome! Especially Chasity that works the front desk at night . This woman went above and beyond to make sure we were good Nothing

Though the decor was older and certain sections of the hotel were under construction, the rooms were very clean and the service was superior.

Exceptional

I tried so hard to not leave a bad review because I believe any manager on duty has the power to make things right if they just listen to their customers. After trying to reach a manager several times for over a week and a half after our stay and being told someone would call me back all I wanted to do is be heard but no one ever called. Unfortunately, our visit was not the greatest. We requested a microwave several times on multiple days that we stayed on property but no one ever brought one to our room after being told it wouldn’t be a problem. We found glass on our hotel room floor, they were testing the fire alarms in the early morning, and on top of it all the entire hotel is going through a huge construction project which we were not informed prior to booking. We were told several times that there was no manager on duty to speak to which we found very bizarre. I’ve been a Hilton Honors member for many years and have never seen such a circus poorly ran. I do hope this place figures it out because this hotel has potential under the right direction.

Good location and price. Front desk, Kari, was excellent. Shower worked well, room was large and comfortable. Rooms are being renovated so heard some drilling (sounded like a dentist office)-but was told and wasn't too bad.

Central location Breakfast was overpriced. Small juice size. Lack of options, Buffett was not available. room was very small. not enough light in bathroom, also no soap or shampoo. was not informed of renovations. also had a guest knocking on all the doors at 4:00 am because he was locked out of his room and could not get back in

The bathroom sinck had toothpaste on it, brown drips of something below the bath mirror, back of toilet dirty, the room smelled old and mold

Due to overbooking, we were given a much smaller room than we paid for. We needed two beds and were switched to a one bed so they wheeled in a tiny cot that was very uncomfortable and didn’t give us blankets or pillows for it. When we asked for some, they said they didn’t have any. Three times staff came into our room without knocking, once at midnight while we were already sleeping to bring a pillow. The light in the room didn’t work so there was only one dim lamp to see by. The shower didn’t work correctly and the water was cold. And the hallways and room smelled terribly of smoke. There was construction going on on other floors so it was dusty, and I got trapped in the elevator because it stopped working. Overall it was a terribly stay for the price that I paid.

This was my first stay here. While overall the condition was good, there was clear signs of an aging property.

While the cleaning crew was kind and did their best to help, the front desk staff was unhelpful and dismissive. Despite the repeated flooding and uncertainty about the cause, we were never offered a room change or any real solution. Another letdown was the pool. It was advertised as a heated pool, but it was not heated at all, which was really disappointing. Overall, the lack of urgency and customer care from the front desk made an already frustrating situation worse. I wouldn’t stay here again unless significant improvements are made.

Everything

Location and amenities I stay here every time I go to Austin for over ten years and found a giant cockroach under the sink..

Great location

Very good

Location is great. I like that there is parking...and the property is safe Older-but they are updating the rooms from what I understood.

Very good