Extended Stay America Suites Austin Northwest/Arboretum

They checked us to a room that hasn’t been cleaned. I cancelled my stay due to fire alarm issues. They wont refund my payment. They told me to call Booking.com. Staff not willing to help to my refund.

Bad

Did not feel safe. Do not stay there. After seeing my room I immediately left to find another hotel. Big safety red flags.

Exceptional

Location was minutes from the conference I attended. The odor of the room was not inviting. The carpet felt dirty and the floors had a sticky feeling as you walked on them. Everything seemed terrible and will not come back.

Good

Filthy room. Not just old but not clean. Toothpaste on mirror. Fridge top and stove top overhang so much dust and particles. Blood on drapes. The bed sheets weren’t wrinkled so I think they had been washed but long curly hair when pulled back sheets and other hairs.

Bath tub was uneven, and felt unsafe to stand in while showering. No texture no bathmat

A solid reminder in life that you get what you pay for. Bathtub was filthy - people were moving furniture on the floor above at 10pm - the coffee bar downstairs was poorly stocked - staff nonexistent - lobby smelled like marijuana

Clean and close to the airport

The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.

Bad

Only that my level got me a good rate that was all. The staff were so un classy and did not go out of their way to go above and beyond for the guests. They were not very friendly, and the house keeping O’ my goodness they need to learn better cleaning the floor was so dirty and there was crumbs on the counters, I was booked from March 9th 2026-April 1st 2026. And I bought a shark vacuum mop combo and every time I vacuumed multiple times a day the floor never emptied clear clean smh. The breakfast was a complete joke they did not offer a hot meal they only offered 2 instant mixed oatmeal packs, and tiny size muffin I’m not joking at all about how small the muffin was so small. And a mix granola bar also small and was so hard I didn’t even open or eat it. The hotel only has 1 guest cart and it’s NEVER available. Someone always has it or it’s “m.i.a” the front desk won’t help to get it back from who ever last took it. (Which I wouldn’t know who that would be) there is no cameras in the hallways in any of the upstairs hallways or near the elevators or stairwell. There is also no cameras around the outside of the property either. Shady people are always hanging around (staff actually posted a sign saying only guest are allowed in / on the premises. Then a guest pulled the fire alarm all because she wasn’t getting her way (no one was at the desk to get her a replacement key it was only around 9 something pm. So someone should have been there, but like always no one usually ever is.

Very poor

The only good thing about this property is the location Non of the lights worked in the room except for one! when we got there the room was marked as not available and the staff was very unprofessional about it and also vaping right behind the counter as I am checking in I would not recommend this hotel !

Waited at the lobby for 25 minutes before I was able to check in

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.

just for sleep. non conmfortable

My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.

Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels directly where quality for the money is most important to me.