Sonesta ES Suites Austin The Domain Area

Friendly staff and breakfast was amazing.

Staff are so nice and accommodating. Always love staying at this property when visiting our daughter in Austin. Thank you!!

The staff here are very friendly and professional. Great people that make you feel welcome. My bed and bathroom were clean with no issues. However, the carpet in the room was very dirty. My socks literallly went from white to dirt as soon as I walked around. Note to owners, pay for carpet shampooing. Vacumes only help so much. It is time. Your employees are great. I am sure they would appreciate that too...

I’ve been there twice in 2 months and the elevator does not work

Elevator so slow

The staff was extremely helpful!

Check out time was too early

The location is not too far from downtown and is in a nice calm area The mattress was so bad. Me and my boyfriend woke up with very bad lower back pain. You can hear everything from the neighbors above, every time someone walk or do something you will hear it.

Front desk person Edgar was great ?

The staff were incredibly helpful, the majority of the hotel (room, common areas, outdoors) were clean or regularly tended to, and the suite was perfect & spacious for our family of three. Only downside was the elevator wasn’t working and we had luggage, but the staff made very agreeable efforts to mitigate that, including early check in and assistance carrying items to the room.

Easy m, good stay

The breakfast was fantastic

Overall, good experience good price good place I would recommend and I would stay there again.

The room was spacious, clean and comfortable! The staff were friendly and the breakfast was good! The elevator didn’t work during my stay and the AC at my room was intermittent and a bit noisy; it went on and off all night long.

Everything

Breakfast was outstanding. Fresh fruit, hot food freshly made, delicious! I was impressed they welcomed pets in this beautiful place. Staff so professional and friendly!

I was moved to 3 different rooms in 3 days. 1st room - AC unit was so loud it sounded like a helicopter landing in my room. So we moved. 2nd room, came back from my daughters graduation and could not get in my room and we refused to go back down 4 flights of stairs bc the elevator was out, so maid let us in. I go to the bathroom to realize my entire shower was taken apart while we were gone and there was no water. Turns out they had to turn off the water due to a leak. Anyway I tried to call down to find out what was going on, only to realize the phone doesn’t work. Then they attempted to move me back in the room I originally left bc of the noise. So then we were moved to the 3rd room ALL THE WAY to the other end of the hall and so I had to repack everything AGAIN to move. Staff was nice enough, but there was no partial refund or anything given for any inconveniences.

Had a great stay at Sonesta. Staff were great. Only thing was the elevator was broken. Had to carry luggage up to 3rd floor

Clean and affordable.

Elevator didn’t work and we were on the 4th floor