Hilton Garden Inn Baltimore Inner Harbor

Location perfect I liked it

Exceptional

The hotel is in a great location, walking distance to the inner harbor. The towels going on the rack in the bathroom is very odd.

The view of the garden and the city was great. The romm and bed were clean and comfortable.

Rooms a bit dated , stained carpet from mini fridge etc. But overall, good location. Pablo - bellhop was excellent as its not an easy place to get in and out of w your vehicle. Quiet , Overall stay was just below excellent

We were here for a night and everything was great. Liked that the parking garage was attached to the hotel. All staff were extremely friendly and helpful, shout out to Tyrone in the restaurant who gave exceptional service. The pool belongs to the gym, which is also attached and my son enjoyed swimming there. It’s a close walk to Inner Harbor and there is a Starbucks attached to it which was perfect. Definitely recommend!

Everything else Fire alarm at 1030pm

Bad

The staff was pleasant and accommodating, but the room itself wasn't very well maintained. There were stains on the carpet and seams showing on the wallpaper.

Great location.check in awful room not ready .Air conditioner heater did not work

Exceptional

The hotel was clean and the staff was friendly and helpful. However it took use 30-45 minutes to get checked in because 2 of the front desk stations were down. Also the pool was not listed on the amenities of the hotel, and neither was it's open hours so we were unable to swim at all during the stay. We were not provided any bottles of water in our room. Because the room is only made up every 2 days, it was not cleaned during our 2 day stay. Therefore the room's coffee station was not replenished. The staff at breakfast was friendly and helpful.

Great location and wonderful staff

The parking is very convenient - it's internally connected to the hotel(s - see below), and payment is much easier now. Self-serve parking with unlimited in-and-out privileges is also very much appreciated, and the flexible parking duration options integrated with text message notifications also worked out quite well. I found it quite convenient. And yes, I know that not everyone is a fan of Starbucks, but it's really convenient to have a meal and coffee option right there in the lobby until 8PM! Especially for people with physical disabilities. The staff there is also fabulous, as they brought daily smiles for us. (Kudos to the barista who was working on his smoooooth twirly paper bag trick. SO. GOOD.) The only complaint is this: The door between the lobby and the Starbucks is not ADA compliant, and having to go outside the lobby just to go to the coffee shop seems a bit unfair. If you could add an ADA push button to open that door that connects the lobby to the Starbucks, then I'd give this Starbucks a 10/10. If we visit the Baltimore area again, we are very likely to be repeat customers - either at the HGI or the Homewood Suites - owned by the same chain and connected internally.

Great property in great location. Staff always helpful

Rude asf

I appreciated the front desk staff , especially Asia , she was very courteous and professional and very hospitable during my check-in process with the issue I was having while checking-in through Expedia.

Exceptional

Gym hours are unacceptable

The staff entire staff needs to be fired Rude asf